[Electronics-talk] Comcast

Sat May 22 14:05:32 UTC 2010

Well, I'm glad you've had a good experience with them.  for my part, I've got some issues; but, they seem to be mostly based on the fact that when you first sign up for an account over at:

www.comcast.com

You must use the captcha.  I was able to get around this because in my Windows days, I used Firefox.  Now, of course, if I ever had to use the captcha again, it would be Solona.  The current issue I'm having now is that I cannot access the SAP channel for my local PBS station's high Deff channels.  I've tried to talk to them but they seem unable to understand me.  Every time they change the menu structure of the DVR I'm using, I have to get a truck role out here to figure out what it is.  that should not be the case.  It's not that the local techs don't try, they just don't have the frame work to resolve stuff.  We don't have Docsis 3 in  my area yet, and, frankly, I doubt that the corporate boys in Philidalphia will give it to us very soon at all.  Where ever you are, I'd bet you have better boxes and modems than we do and I might just take this off list with you and ask further questions; that is, if you don't mind.

Thanks.

Sincerely,
The Constantly Barefooted Ray!!!!!

Now a proud Mac user!!!!!

e-mail:
rforetjr at comcast dot net
skype:
barefootedray

On May 21, 2010, at 10:34 PM, Robin Frost wrote:

> Hi,
> Actually I've been a Comcast customer for telephone more recently and internet and tv for a longer period of time and have to say that at least in my corner of the world I've had very few problems with them.
> while it is true that as of now their on demand programming isn't accessible I've never had any trouble paying their bills online via my own bank's website.  Accessing email and other account related issues online haven't given me a problem at all.
> It should also be noted that their representatives who are available via twitter in my recent experience have gone the extra mile in terms of rectifying issues and do seem genuinely interested in addressing the needs that all customers who contact them seem to have.
> I hope this in some way adds to the discussion.
> Robin
> 
> ----- Original Message ----- From: "Ray Foret Jr" <rforetjr at comcast.net>
> To: "Discussion of accessible electronics and appliances" <electronics-talk at nfbnet.org>
> Sent: Friday, May 21, 2010 7:49 PM
> Subject: Re: [Electronics-talk] Comcast
> 
> 
>> Do give you a straight answer, the "on demand" is not accessible to blind Comcast users.  If your cable modem is the new Docsis 3, you might or might not be able to access "on demand"  I know that the new Docics 3 modems are supposed to provide up to 50Gb Downstream service and that using Xfinity, you're supposed to be able to program your DVR via the internet; but, don't expect the customer service agent to be able to tell you thing one about whether or not it's accessible to a blind user.  They no next to not a single thing about such matters.  To put it quite bluntly, "blind customer" totally does not enter in to their training template.  Just about the only way they're going to make stuff more accessible is if we sue the pants off them.  I'm afraid that's the way it is with all of these providers!!!  IF you try to pay your Comcast bill online, you'd better use Firefox if your in Windows; or else, get an account with Solona.  That's because you're going to be dealing with a captcha which has no audio alternative.  Even if it did, I wouldn't trust it.
>> 
>> Just thought I'd let you know.
>> 
>> 
>> Sincerely,
>> The Constantly Barefooted Ray!!!!!
>> 
>> Now a proud Mac user!!!!!
>> 
>> e-mail:
>> rforetjr at comcast dot net
>> skype:
>> barefootedray
>> 
>> On May 21, 2010, at 4:59 PM, Charlene Elder wrote:
>> 
>>> As purveyors of cable do, I received a call from Comcast trying to convince me to get "Tripple play" television, internet, and telephone service from Comcast.  The eventual price would be a little over $200.00 permonth.  I asked if the on demand television would be accessible to me as a blind person over the Internet.  Noone knew.  I do receive my Comcast bill in Braille.  Could anyone tell me what portions of Comcast are actually accessible?  I know the set top box is not.  Thank you in advance.
>>> Charlene elder
>>> _______________________________________________
>>> Electronics-talk mailing list
>>> Electronics-talk at nfbnet.org
>>> http://www.nfbnet.org/mailman/listinfo/electronics-talk_nfbnet.org
>>> To unsubscribe, change your list options or get your account info for Electronics-talk:
>>> http://www.nfbnet.org/mailman/options/electronics-talk_nfbnet.org/rforetjr%40comcast.net
>> 
>> 
>> _______________________________________________
>> Electronics-talk mailing list
>> Electronics-talk at nfbnet.org
>> http://www.nfbnet.org/mailman/listinfo/electronics-talk_nfbnet.org
>> To unsubscribe, change your list options or get your account info for Electronics-talk:
>> http://www.nfbnet.org/mailman/options/electronics-talk_nfbnet.org/robinni71%40gmail.com 
> 
> 
> _______________________________________________
> Electronics-talk mailing list
> Electronics-talk at nfbnet.org
> http://www.nfbnet.org/mailman/listinfo/electronics-talk_nfbnet.org
> To unsubscribe, change your list options or get your account info for Electronics-talk:
> http://www.nfbnet.org/mailman/options/electronics-talk_nfbnet.org/rforetjr%40comcast.net