[Electronics-talk] Comcast

[Robin Frost]

Hi,
Actually I've been a Comcast customer for telephone more recently and 
internet and tv for a longer period of time and have to say that at least in 
my corner of the world I've had very few problems with them.
while it is true that as of now their on demand programming isn't accessible 
I've never had any trouble paying their bills online via my own bank's 
website.  Accessing email and other account related issues online haven't 
given me a problem at all.
It should also be noted that their representatives who are available via 
twitter in my recent experience have gone the extra mile in terms of 
rectifying issues and do seem genuinely interested in addressing the needs 
that all customers who contact them seem to have.
I hope this in some way adds to the discussion.
Robin

----- Original Message ----- 
From: "Ray Foret Jr" <rforetjr at comcast.net>
To: "Discussion of accessible electronics and appliances" 
<electronics-talk at nfbnet.org>
Sent: Friday, May 21, 2010 7:49 PM
Subject: Re: [Electronics-talk] Comcast


> Do give you a straight answer, the "on demand" is not accessible to blind 
> Comcast users.  If your cable modem is the new Docsis 3, you might or 
> might not be able to access "on demand"  I know that the new Docics 3 
> modems are supposed to provide up to 50Gb Downstream service and that 
> using Xfinity, you're supposed to be able to program your DVR via the 
> internet; but, don't expect the customer service agent to be able to tell 
> you thing one about whether or not it's accessible to a blind user.  They 
> no next to not a single thing about such matters.  To put it quite 
> bluntly, "blind customer" totally does not enter in to their training 
> template.  Just about the only way they're going to make stuff more 
> accessible is if we sue the pants off them.  I'm afraid that's the way it 
> is with all of these providers!!!  IF you try to pay your Comcast bill 
> online, you'd better use Firefox if your in Windows; or else, get an 
> account with Solona.  That's because you're going to be dealing with a 
> captcha which has no audio alternative.  Even if it did, I wouldn't trust 
> it.
>
> Just thought I'd let you know.
>
>
> Sincerely,
> The Constantly Barefooted Ray!!!!!
>
> Now a proud Mac user!!!!!
>
> e-mail:
> rforetjr at comcast dot net
> skype:
> barefootedray
>
> On May 21, 2010, at 4:59 PM, Charlene Elder wrote:
>
>> As purveyors of cable do, I received a call from Comcast trying to 
>> convince me to get "Tripple play" television, internet, and telephone 
>> service from Comcast.  The eventual price would be a little over $200.00 
>> permonth.  I asked if the on demand television would be accessible to me 
>> as a blind person over the Internet.  Noone knew.  I do receive my 
>> Comcast bill in Braille.  Could anyone tell me what portions of Comcast 
>> are actually accessible?  I know the set top box is not.  Thank you in 
>> advance.
>> Charlene elder
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