[Electronics-talk] descriptive tv

[barb o'connor]

Am glad that someone else had the same results with Comcast that I did.  I don't have anything open on a complaint but I can and do concur that Comcast has no idea with the description is.  Please keep us posted if you hear anything from Comcast.  Maybe if more of us would call our cable companies, this situation would get resolved.  I don't think Comcast is alone here.

Barb
  ----- Original Message ----- 
  From: A. Chew 
  To: Discussion of accessible electronics and appliances 
  Sent: Tuesday, December 11, 2012 5:21 PM
  Subject: Re: [Electronics-talk] descriptive tv


  This is an interesting topic.
      in the past, prior to the conversion to digital TV ... Descriptive audit 
  was available on the SAP (secondary audio program) option on your TV.

  Since going to Digital, many Cable companies have kind of made this dis 
  appear.

  I have a formal complaint in to the FCC that Comcast is not providing 
  Discriptive audito when it is available by the local TV stations.

  the Comcast service and Help desk have no idea what discriptive audio is.
      they tried to point at the TV manufacturer, then the TB station... so i 
  asked, IF the signal were availabler, how would i receive it via Comcast...
      no one knew how...  thus i have to conclude that it does not exist.

  Due to my complaint to the FCC, i have an open issue with Comcast support 
  and they promised to get back to me.... but i am not holding much hope.


  ON this topic, i would just love for someone to prove me wrong...
  just tell me how to receive Discriptive audio using Comcast equipment.

  A. Chew

  .
  ----- Original Message ----- 
  From: "Linda Bloodsaw" <lbloodsaw2018 at gmail.com>
  To: "Discussion of accessible electronics and appliances" 
  <electronics-talk at nfbnet.org>
  Sent: Tuesday, December 11, 2012 11:40 AM
  Subject: Re: [Electronics-talk] descriptive tv


  >I am going to piggy back ashley's question.  How do you access described 
  >over-the-air TV shows.  I know an episode of The Simpsons was audio 
  >described, but I could not figure out how to get it.  I believe I read 
  >somewhere it was through the SAP channel, but I could not find this on my 
  >Vizio television.
  >
  > On Dec 11, 2012, at 2:02 PM, "Ashley Bramlett" <bookwormahb at earthlink.net> 
  > wrote:
  >
  >> Hi all,
  >>
  >> I know the tv companies are supposed to provide more descriptive service.
  >> I have cox cable here. How do I find out what is described? Also, are you 
  >> able to turn it on independently, or i s it a menu?
  >>
  >> I have some vision but may not be able to read the menus due to the print 
  >> and size and nystagmus.
  >>
  >> Also is it possible to download described tv shows? I know you can get 
  >> them on-demand with sighted help to run the menu. But I’m wondering if we 
  >> can watch a past show online or via tv with the description. I want to 
  >> see shows such as Cops, Modern Family and the Office described. I was 
  >> hoping I might also find old tv shows described too such as Full House, 
  >> Golden Girls and Fresh Prince.
  >>
  >> Thanks for any tips.
  >>
  >> Ashley
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