[Electronics-talk] Fw: return policy for braill super store tinytunes talking mp3 player

[Frida Aizenman]

Well, I can understand getting emotional or upset about spending your hard 
earned money and not get what you want. I probably would feel the same way, 
but, I also have to look at the situation in an unemotional, logical way. 
What I mean is that, about a year ago, for about 14 dollars, I bought a 
talking calculator from a very reputable company that serves the needs in 
the blind community. The talking calculator never worked, and no, I did not 
break it. In fact, I didn't want to do damage to it, so, without opening the 
package, I asked my very knowledgeable sighted cousin to look at it.
In any event, the reputable company did have a return policy. However, by 
the time I would think of getting to a post office to mail it back I would 
have spent more than half that money trying to return the product. Also, I 
didn't want to rush my cousin to come back with the talking calculator. It 
didn't seem worth it to me. As it is, she lovingly does lots of favors for 
me even though, I am a very independent blind person. She found a good 
talking calculator online, and it was not from a place that helps the needs 
of the blind. So, I come to wonder, was the MP3 bad, but the store is not, 
and I also wonder if, in fact, some people like it and some do not. And the 
store said:
"If you need to,  you can always exchange an item you purchase from us for a 
different item."
Further more, do we really want to destroy the livelihood of a blind person? 
I am not suggesting that we let someone get away with something, but what I 
am saying is that the store was willing to exchange the product for 
something else.
Think about the world we live in now. First there was Windows XP, which by 
the way I still have on my computer, LOL, and then you had Windows Vista, 
before Windows 7 came along. Well, Microsoft never returned the money from 
people that got Windows vista, which as you know, was a lousy product.
In my day, you could go into a store and buy something, and if it wasn't 
what you wanted you returned it because the customer is always right.
In those days, you could not do that in foreign countries, and now, in 
America, we are so global! I am not certain where the line is drawn, or what 
amount of money would make us go to court.
Cordially,
Frida
----- Original Message ----- 
From: "Dennis Long" <dennisl1982 at gmail.com>
To: "Discussion of accessible electronics and appliances" 
<electronics-talk at nfbnet.org>
Sent: Wednesday, December 19, 2012 11:06 PM
Subject: [Electronics-talk] Fw: return policy for braill super store 
tinytunes talking mp3 player


>I took it upon myself to contact the store since some people tried to 
>attack Laz for posting about this.  This is what I got back.  I would not 
>purchase anything from this store unless you were totally sure you would 
>like the product and even then I might think twice.
> ----- Original Message ----- 
> From: "The Braille Superstore" <Sales at BrailleBookstore.com>
> To: "Dennis Long" <dennisl1982 at gmail.com>
> Sent: Thursday, December 20, 2012 1:28 AM
> Subject: Re: return policy
>
>
>> Hey Dennis,
>>
>> At this point, we are not able to offer refunds. However, if you need to, 
>> you can always exchange an item you purchase from us for a different 
>> item.
>>
>> Feedback on the new player has been pretty good, however. I have to say, 
>> I love the player too!
>>
>> Take care.
>>
>> All the Best,
>> Danny Faris,
>> Future Aids (The Braille Superstore): www.FutureAids.com
>> MarvelSoft Enterprises, Inc.: www.MarvelSoft.com
>> Tel: 1-800-987-1231 / International: +1-604-852-6341
>> Fax: 1-800-985-1231 / International: +1-250-483-1590
>> E-Mail: Sales at FutureAids.com / Sales at MarvelSoft.com
>>
>>
>> ----- (Original Message) -----
>> From: "Dennis Long" <dennisl1982 at gmail.com>
>> Date: Wednesday, December 19,  at 10:24 PM
>> To: <service at braillebookstore.com>
>> Subject: return policy
>>
>>
>> what is your return policy?  I was thinking of purchasing the tiny tunes 
>> mp3
>> player I cant find your return policy information on your site.
>
>
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