[Electronics-talk] T Mobile and accessibility

Tue May 1 19:07:26 UTC 2012

Yep, you got that right.  

I'm just saying, that the NFB aught to think about their partnership with them as they are not very accessible and don't have any knowledge of the simplest things, that don't have to do with accessibility, even the specs on the phones that they have in stock.  They aught to be able to read to tell if the phone has a directional pad or a qwerty keyboard or such as that.  It's all about whether they can even read.

I'm surprised the NFB even has anything to do with them due to the lack of knowledge even about whether a phone has a directional pad.  Something so simple that they should be able to read on the description of the phone on the computer.  I'm not asking them to know about accessibility options for mobile accessability, just the details of what the phone has on it as far as a directional pad.

You don't have to know anything about accessability to know that if you are running a reputable company that cares at all about any of its customers.

Jenny
On May 1, 2012, at 12:48 PM, fred olver wrote:

> Well, you get what you pay for. If you're looking for the best bargain in 
> town, you're probably going to get it. These folks are not payed to know 
> about accessability, they're payed to sell phones to whomever wants to buy 
> one, never mind what the customers' needs are.
> 
> Fred Olver
> 
> ----- Original Message ----- 
> From: "Jenny Keller" <jlperdue3 at gmail.com>
> To: "Discussion of accessible electronics and appliances" 
> <electronics-talk at nfbnet.org>
> Sent: Tuesday, May 01, 2012 12:10 PM
> Subject: Re: [Electronics-talk] T Mobile and accessibility
> 
> 
>> I totally understand that one.  But when I'm told that a phone has a 
>> directional pad and querty keyboard, and when I get it, it's a touch screen 
>> only, and then, they keep telling me that phones have directional pads and 
>> such and they don't, I get pretty upset.  they aught to know which ones do 
>> and don't have various features.  I know they don't know about 
>> accessibility for the blind, but when they tell me outright lies to get me 
>> to try a phone, it's unexceptable.
>> 
>> Now, they want me to try the HTC 1S which I'm told is accessible because 
>> it has Ice Cream Sandwich on it, I won't do it because HTC phones have so 
>> much other junk on it that I have heard from other people who have had 
>> experience with them that it's not worth the hastle.
>> 
>> When a company can't give me the correct information about the phone 
>> itself, whether it has a directional pad, optical pad, qwerty keyboard, 
>> etc, that's pretty bad.
>> 
>> AT&T at least has an accessibility department and you can upgrade to an I 
>> phone when you have an upgrade available.
>> 
>> Just my opinion though.
>> 
>> Jenny
>> On May 1, 2012, at 11:26 AM, Dr. Denise M Robinson wrote:
>> 
>>> Just a head's up. The people in the phone companies know little about
>>> accessibility features--but many of you know this already. It will be a
>>> rare person at the companies who can help.
>>> The motto I use is: I figure it out myself and ask everyone I can about
>>> their success or failure, then I call and tell the company what I need.
>>> You will save yourself hours of headaches with this approach
>>> Denise
>>> 
>>> On Tue, May 1, 2012 at 8:32 AM, Jenny Keller <jlperdue3 at gmail.com> wrote:
>>> 
>>>> Hi all,
>>>> 
>>>> I just wanted to let you know that you need to seriously consider
>>>> switching to T mobile.  I have been battling with them since before the
>>>> 23rd of last month about getting me an accessible phone, and they've 
>>>> sent
>>>> me four wrong phones that weren't accessible at all.  I finally told 
>>>> them
>>>> to cancel my account because they would tell me, for example, that  a
>>>> particular phone had a directional pad on the qwerty keyboard, and I'd 
>>>> get
>>>> the phone and no dice.
>>>> 
>>>> I know they have a thing with the NFB, but they have done nothing but 
>>>> give
>>>> me a hard time the whole time I've dealt with them.
>>>> 
>>>> I'm sticking with AT&T even though it's 80 dollars more expensive, 
>>>> because
>>>> I can get accessible phones without hassel.
>>>> 
>>>> Just wanted to put that warning out there.
>>>> 
>>>> Jenny
>>>> On May 1, 2012, at 7:31 AM, Beverly Hunter wrote:
>>>> 
>>>>> The iPhone already has voiceover. I don't really understand your
>>>> question.
>>>>> 
>>>>> 
>>>>> ----- Original Message ----- From: "Debbie Eifler" 
>>>>> <edebgiggles at aol.com>
>>>>> To: <Electronics-talk at nfbnet.org>
>>>>> Sent: Friday, April 27, 2012 9:37 PM
>>>>> Subject: [Electronics-talk] IPhone
>>>>> 
>>>>> 
>>>>> I am new to this chat and I was wondering which voice assistant works
>>>> the best?  I do not have an iPhone 4 yet so I downloaded Jenny and I am
>>>> disappointed with it I hear Siri is good.  What do you all think. Debbie
>>>>> 
>>>>> 
>>>>> Sent from my iPhone
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>>> 
>>> 
>>> 
>>> -- 
>>> Denise
>>> 
>>> Denise M. Robinson, TVI, Ph.D.
>>> CEO, TechVision, LLC
>>> Specialist in Technology/Training/Teaching for blind/low vision
>>> 509-674-1853
>>> 
>>> Website with hundreds of informational articles & lessons on PC, Office
>>> products, Mac, iPad/iTools and more, all done with
>>> keystrokes: www.yourtechvision.com
>>> 
>>> "The person who says it cannot be done, shouldn't interrupt the one who 
>>> is
>>> doing it." --Chinese Proverb
>>> 
>>> Computers are incredibly fast, accurate, and stupid: humans are 
>>> incredibly
>>> slow, inaccurate and brilliant; together they are powerful beyond
>>> imagination.
>>> --Albert Einstein
>>> 
>>> It's kind of fun to do the impossible.
>>> --Walt Disney
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>> 
>> 
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> 
> 
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