[Electronics-talk] T Mobile and accessibility

Tue May 1 17:48:45 UTC 2012

Well, you get what you pay for. If you're looking for the best bargain in 
town, you're probably going to get it. These folks are not payed to know 
about accessability, they're payed to sell phones to whomever wants to buy 
one, never mind what the customers' needs are.

Fred Olver

----- Original Message ----- 
From: "Jenny Keller" <jlperdue3 at gmail.com>
To: "Discussion of accessible electronics and appliances" 
<electronics-talk at nfbnet.org>
Sent: Tuesday, May 01, 2012 12:10 PM
Subject: Re: [Electronics-talk] T Mobile and accessibility

>I totally understand that one.  But when I'm told that a phone has a 
>directional pad and querty keyboard, and when I get it, it's a touch screen 
>only, and then, they keep telling me that phones have directional pads and 
>such and they don't, I get pretty upset.  they aught to know which ones do 
>and don't have various features.  I know they don't know about 
>accessibility for the blind, but when they tell me outright lies to get me 
>to try a phone, it's unexceptable.
>
> Now, they want me to try the HTC 1S which I'm told is accessibible because 
> it has Ice Cream Sandwich on it, I won't do it because HTC phones have so 
> much other junk on it that I have heard from other people who have had 
> experience with them that it's not worth the hastle.
>
> When a company can't give me the correct information about the phone 
> itself, whether it has a directional pad, optical pad, qwerty keyboard, 
> etc, that's pretty bad.
>
> AT&T at least has an accessibility department and you can upgrade to an I 
> phone when you have an upgrade available.
>
> Just my opinion though.
>
> Jenny
> On May 1, 2012, at 11:26 AM, Dr. Denise M Robinson wrote:
>
>> Just a head's up. The people in the phone companies know little about
>> accessibility features--but many of you know this already. It will be a
>> rare person at the companies who can help.
>> The motto I use is: I figure it out myself and ask everyone I can about
>> their success or failure, then I call and tell the company what I need.
>> You will save yourself hours of headaches with this approach
>> Denise
>>
>> On Tue, May 1, 2012 at 8:32 AM, Jenny Keller <jlperdue3 at gmail.com> wrote:
>>
>>> Hi all,
>>>
>>> I just wanted to let you know that you need to seriously consider
>>> switching to T mobile.  I have been battling with them since before the
>>> 23rd of last month about getting me an accessible phone, and they've 
>>> sent
>>> me four wrong phones that weren't accessible at all.  I finally told 
>>> them
>>> to cancel my account because they would tell me, for example, that  a
>>> particular phone had a directional pad on the qwerty keyboard, and I'd 
>>> get
>>> the phone and no dice.
>>>
>>> I know they have a thing with the NFB, but they have done nothing but 
>>> give
>>> me a hard time the whole time I've dealt with them.
>>>
>>> I'm sticking with AT&T even though it's 80 dollars more expensive, 
>>> because
>>> I can get accessible phones without hassel.
>>>
>>> Just wanted to put that warning out there.
>>>
>>> Jenny
>>> On May 1, 2012, at 7:31 AM, Beverly Hunter wrote:
>>>
>>>> The iPhone already has voiceover. I don't really understand your
>>> question.
>>>>
>>>>
>>>> ----- Original Message ----- From: "Debbie Eifler" 
>>>> <edebgiggles at aol.com>
>>>> To: <Electronics-talk at nfbnet.org>
>>>> Sent: Friday, April 27, 2012 9:37 PM
>>>> Subject: [Electronics-talk] IPhone
>>>>
>>>>
>>>> I am new to this chat and I was wondering which voice assistant works
>>> the best?  I do not have an iPhone 4 yet so I downloaded Jenny and I am
>>> disappointed with it I hear Siri is good.  What do you all think. Debbie
>>>>
>>>>
>>>> Sent from my iPhone
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>>>
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>>
>>
>>
>> -- 
>> Denise
>>
>> Denise M. Robinson, TVI, Ph.D.
>> CEO, TechVision, LLC
>> Specialist in Technology/Training/Teaching for blind/low vision
>> 509-674-1853
>>
>> Website with hundreds of informational articles & lessons on PC, Office
>> products, Mac, iPad/iTools and more, all done with
>> keystrokes: www.yourtechvision.com
>>
>> "The person who says it cannot be done, shouldn't interrupt the one who 
>> is
>> doing it." --Chinese Proverb
>>
>> Computers are incredibly fast, accurate, and stupid: humans are 
>> incredibly
>> slow, inaccurate and brilliant; together they are powerful beyond
>> imagination.
>> --Albert Einstein
>>
>> It's kind of fun to do the impossible.
>> --Walt Disney
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>
>
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