[Electronics-talk] SAP channel

a chew a1chew at hotmail.com
Mon Feb 11 16:14:47 UTC 2013


I have a very similar problem with Comcast
The technical guys in support do not understand descriptive audio
After getting to their executive escalation desk problem has been fixed
I now get descriptive audio on Fox X CBS CBS USA channel and I have not tried to turn the channel  Descriptive audio fell through the cracks when we went to digital TV and digital cable and digital satellite is just have to remind them that the FCC requires them to put give it to us

Sent from the mind of my iPhone. 
In Sharks territory


On Feb 11, 2013, at 4:17 AM, "Tracy Carcione" <carcione at access.net> wrote:

> It seems to me that whether or not one gets SAP not only depends on having the button, but also on having the provider sending SAP.
> I live in northern New Jersey, and get 3 PBS stations.  One used to play the SAP, but stopped.  One does play the SAP. and one uses the SAP for radio for the blind, reading newspapers and such.
> We also used to get SAP on Turner Classic Movies, but have not for a long time, even on movies I know have it.
> When we ask our cable company about it, they have no idea what we're talking about, though usually their customer service is excellent.
> 
> So, for me, if I was choosing a new TV provider, I'd want to know if they send the SAP signal.  But that may be darned hard to find out.
> Tracy
> 
> ----- Original Message ----- From: "Mariea Harris" <mariea1979 at gmail.com>
> To: <Electronics-talk at nfbnet.org>
> Sent: Sunday, February 10, 2013 4:48 PM
> Subject: [Electronics-talk] dish or direct TV?
> 
> 
>> When we were discussing audio description and providers, someone mentioned to not get either dish or direct TV due to a button being hard to locate. We’re considering getting rid of Time Warner and going with either one of these or possibly aT&T Uverse, even though we tried it over a year ago for 2 weeks and had horrible customer service support. I want to compare pricing, but don’t want to get the one that was mentioned if it will be hard to turn on SAP. So, whoever mentioned that issue with the button, please let me know which company it was with so I can avoid it. We have no sighted help around, so we need to be able to do it ourselves.
>> 
>> Mariea and Valiant
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