[Electronics-talk] Xfinity and it's pros and cons $$$$$

[Barb O'Connor]

I just upgraded to the X1 video a couple of weeks ago.  The regular customer service rep went so far and then she told me to call the number that Ray listed in his email.  I paid no fee for the installer to come out and my bill actually dropped a bit.  I'm really enjoying the box, especially when I can DVR things.  There are a few little things that aren't working as smoothly as I had hoped but, this is still in Beta.  I applaud Comcast for making this possible for us.  I, like others have suggested, at the end of this 12 month period, will definitely try to re-negotiate for at least the same price as I'm paying now.

Barb
  ----- Original Message ----- 
  From: Ray Foret Jr via Electronics-talk 
  To: Randi ; Electronics Talk List 
  Sent: Thursday, April 09, 2015 12:47 PM
  Subject: Re: [Electronics-talk] Xfinity and it's pros and cons $$$$$


  IF you call:
  855-270-0379, you can get out of paying those fees.  IF you are an NFB newsline subscriber, or receive talking books, you can get out of the upgrade fee.  You cannot expect regular customer service to even know about this, which is why I gave you that number up front.  I would agree, however, that their regular customer service seems to have taken a bit of a step backwards.

  Sincerely,
  The Constantly Barefooted Ray

  Still a happy Mac, Verizon Wireless iPhone 6+ and Apple TV user!

  Sent from my Mac,
  the only computer with full accessibility for the blind built-in

  > On Apr 9, 2015, at 3:57 AM, Randi via Electronics-talk <electronics-talk at nfbnet.org> wrote:
  > 
  > I was away for a few days and not if anyone answered this question, but I
  > have many with my carrier which is Comcast. I am are referring to the new
  > box with Comcast has reads the menus and on screen titles, and more. I
  > contacted every department and they have me also. You must pay $50.00 for
  > each box, even only 1 person might be blind and doesn't watch TV in their
  > child's room. With each box there is a monthly added fee of $20.00  I am the
  > only blind person in my FL house but I would have purchase 4 boxes and pay
  > $80.00 each extra a month not what my maintenance pays. I have decided it is
  > not worth it. When I asked how they are allowed with ADA they answered it's
  > recreation. I guess this house will not be trying it in the near future.
  > Randi r.sanfilippo at comcast.net
  > 
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