[Electronics-talk] [EXTERNAL] Re: Repurchasing an app Irefunded?

[cheez]

Where do you get that NBA app, Andy?
I looked on the App Store and it brought up the Sirius app, and it said that 
I'd have to be a Sirius subscriber.

Vince

----- Original Message ----- 
From: "Baracco, Andrew W via Electronics-talk" <electronics-talk at nfbnet.org>
To: "Discussion of accessible electronics and appliances" 
<electronics-talk at nfbnet.org>
Cc: "Baracco, Andrew W" <Andrew.Baracco at va.gov>
Sent: Friday, December 18, 2015 9:03 AM
Subject: Re: [Electronics-talk] [EXTERNAL] Re: Repurchasing an app 
Irefunded?


>I recently experienced this as regards the NBA app. I subscribed to NBA 
>League Pass Audio, but the interface was not accessible, and I needed a 
>sighted person to tap on the game I wanted to listen to. I opened a ticket 
>with NBA customer support. I described my situation and said that I really 
>wanted the content, but that if it wasn't accessible, I would want a 
>refund. At that time the person said that they were aware of the issue 
>because it had been reported by other blind persons and that they were 
>working on a fix, but didn't know when it would happen. Ultimately they 
>gave me a refund, but were nice enough to leave my subscription open so I 
>could repurchase in the future. What ultimately happened was that the 
>latest release of the app is now accessible, but they told me that because 
>I had missed so many games they would allow me to listen for the rest of 
>the season for free. Go Warriors!
>
> Andy
>
>
> -----Original Message-----
> From: Electronics-talk [mailto:electronics-talk-bounces at nfbnet.org] On 
> Behalf Of Brent Harding via Electronics-talk
> Sent: Thursday, December 17, 2015 6:20 PM
> To: Discussion of accessible electronics and appliances
> Cc: Brent Harding
> Subject: [EXTERNAL] Re: [Electronics-talk] Repurchasing an app I refunded?
>
> I know of a friend who did that. I think he had to contact Apple to get 
> that cleared up. He said they did it then, just that one doesn't get 
> another chance to refund it again, which makes sense. This can end up 
> being a bitter pill in that if we buy inaccessible apps that later become 
> completely accessible after we got them refunded, we have to go through 
> similar hoops to get the app again once that happens.
>
> ----- Original Message -----
> From: "cullen via Electronics-talk" <electronics-talk at nfbnet.org>
> To: "Discussion of accessible electronics and appliances"
> <electronics-talk at nfbnet.org>
> Cc: "cullen" <gallagher123123 at gmail.com>
> Sent: Thursday, December 17, 2015 8:11 PM
> Subject: [Electronics-talk] Repurchasing an app I refunded?
>
>
>> Hi all,
>> In November 2014, I purchased KNFB reader. At the time, I had an iPod
>> touch 5, and was very unhappy with the app’s performance on that device.
>> Soon after, I got a refund because I did not want to waist $100 on an app
>> that didn’t work for me. Since then, I got the new iPod touch 6, and just
>> got the iPhone 6s. Now that I have a device with a much better camera, I
>> want to repurchase the app. However, when i try to do it, I am told that
>> the download is unavailable because the app was refunded or canceled. 
>> This
>> happens after I click buy. Does anyone know if there is anything I can do
>> to repurchase this app?I really want to purchase the app again, and I am
>> really annoyed that apple won’t let me purchase it again. Has anyone else
>> ran in to this situation, and Have you found a way to purchase the app
>> again? If I have to, I will see if someone can gift it to me and pay them
>> back for it.
>> Thanks
>> Cullen Gallagher
>> Audio Production
>> Blindinsider
>> website www.blindinsider.wordpress.com
>> <http://www.blindinsider.wordpress.com/>
>>
>> Podbean podcast feed page, www.blindinsider.podbean.com
>> <http://www.blindinsider.podbean.com/>
>>
>>
>>
>>
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>
>
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