[Electronics-talk] [EXTERNAL] Re: Repurchasing an app I refunded?

[Baracco, Andrew W]

I recently experienced this as regards the NBA app. I subscribed to NBA League Pass Audio, but the interface was not accessible, and I needed a sighted person to tap on the game I wanted to listen to. I opened a ticket with NBA customer support. I described my situation and said that I really wanted the content, but that if it wasn't accessible, I would want a refund. At that time the person said that they were aware of the issue because it had been reported by other blind persons and that they were working on a fix, but didn't know when it would happen. Ultimately they gave me a refund, but were nice enough to leave my subscription open so I could repurchase in the future. What ultimately happened was that the latest release of the app is now accessible, but they told me that because I had missed so many games they would allow me to listen for the rest of the season for free. Go Warriors!

Andy


-----Original Message-----
From: Electronics-talk [mailto:electronics-talk-bounces at nfbnet.org] On Behalf Of Brent Harding via Electronics-talk
Sent: Thursday, December 17, 2015 6:20 PM
To: Discussion of accessible electronics and appliances
Cc: Brent Harding
Subject: [EXTERNAL] Re: [Electronics-talk] Repurchasing an app I refunded?

I know of a friend who did that. I think he had to contact Apple to get that cleared up. He said they did it then, just that one doesn't get another chance to refund it again, which makes sense. This can end up being a bitter pill in that if we buy inaccessible apps that later become completely accessible after we got them refunded, we have to go through similar hoops to get the app again once that happens.

----- Original Message -----
From: "cullen via Electronics-talk" <electronics-talk at nfbnet.org>
To: "Discussion of accessible electronics and appliances" 
<electronics-talk at nfbnet.org>
Cc: "cullen" <gallagher123123 at gmail.com>
Sent: Thursday, December 17, 2015 8:11 PM
Subject: [Electronics-talk] Repurchasing an app I refunded?


> Hi all,
> In November 2014, I purchased KNFB reader. At the time, I had an iPod 
> touch 5, and was very unhappy with the app’s performance on that device. 
> Soon after, I got a refund because I did not want to waist $100 on an app 
> that didn’t work for me. Since then, I got the new iPod touch 6, and just 
> got the iPhone 6s. Now that I have a device with a much better camera, I 
> want to repurchase the app. However, when i try to do it, I am told that 
> the download is unavailable because the app was refunded or canceled. This 
> happens after I click buy. Does anyone know if there is anything I can do 
> to repurchase this app?I really want to purchase the app again, and I am 
> really annoyed that apple won’t let me purchase it again. Has anyone else 
> ran in to this situation, and Have you found a way to purchase the app 
> again? If I have to, I will see if someone can gift it to me and pay them 
> back for it.
> Thanks
> Cullen Gallagher
> Audio Production
> Blindinsider
> website www.blindinsider.wordpress.com 
> <http://www.blindinsider.wordpress.com/>
>
> Podbean podcast feed page, www.blindinsider.podbean.com 
> <http://www.blindinsider.podbean.com/>
>
>
>
>
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