[Electronics-talk] [EXTERNAL] using SAP feature with Time Warner Cable for audio description

[Baracco, Andrew W]

I have TWC, and they do not seem to be passing the SAP through. It's the
same whether or not I use the box. Where I live, you pretty much need to
have a box or at least their digidigital/analog converter, which looks
like a small box.

Andy


-----Original Message-----
From: Electronics-talk [mailto:electronics-talk-bounces at nfbnet.org] On
Behalf Of Brent Harding via Electronics-talk
Sent: Friday, February 06, 2015 12:05 PM
To: Discussion of accessible electronics and appliances
Subject: [EXTERNAL] [Electronics-talk] using SAP feature with Time
Warner Cable for audio description

Hi there! I would like to be able to listen to some of the shows that
exist on TV with audio description. I have Time Warner Cable, and right
now, I just have the cable line hooked up to a splitter that goes to my
TV and modem. My TV does support digital, and has the MTS button on it
that would toggle SAP on and off. However, I have never gotten any audio
description on any of the channels. I know that through my parents'
DirecTV, I have heard descriptions on ABC and Fox for the same local
stations I get on cable, and on TNT and USA. I wasn't there when shows
might've existed on the other 3 required cable channels, but I'd imagine
they would work there. If I decide to pay the extra to get a box, will
that likely unlock the SAP audio with TWC? If so, do they have a remote
that makes it easy to toggle on and off? I did email their customer
service listed on the accessibility page where they mention this
feature, and they told me it is supposed to normally work with or
without a box, but mine doesn't seem to be. I've gotten conflicting
answers on whether a box might be available that has an easy button to
toggle it, the email people saying they didn't have access to one where
they were, and only the local office might know. They couldn't give me a
number to contact the local office though. When I first called to get
Internet hooked up, as we have free basic here, the lady told me some
box they had in that department did have a SAP button. How can I get to
the bottom of this without spending lots of money on cabs and/or install
fees to find out it might not work anyways?
Thanks
Brent
_______________________________________________
Electronics-talk mailing list
Electronics-talk at nfbnet.org
http://nfbnet.org/mailman/listinfo/electronics-talk_nfbnet.org
To unsubscribe, change your list options or get your account info for
Electronics-talk:
http://nfbnet.org/mailman/options/electronics-talk_nfbnet.org/andrew.bar
acco%40va.gov