[Electronics-talk] [EXTERNAL] using SAP feature with Time Warner Cable for audio description

[A. chew]

i had to file a complaint with the FCC to get Comcast to pass thru the 
SAP description material.
   the first step was to explain to Comcast what accessable discribetion 
was.

had to go up a few levels of support to get a person that had authority 
to understand and do something

On 2/6/2015 12:31 PM, Baracco, Andrew W via Electronics-talk wrote:
> I have TWC, and they do not seem to be passing the SAP through. It's the
> same whether or not I use the box. Where I live, you pretty much need to
> have a box or at least their digidigital/analog converter, which looks
> like a small box.
>
> Andy
>
>
> -----Original Message-----
> From: Electronics-talk [mailto:electronics-talk-bounces at nfbnet.org] On
> Behalf Of Brent Harding via Electronics-talk
> Sent: Friday, February 06, 2015 12:05 PM
> To: Discussion of accessible electronics and appliances
> Subject: [EXTERNAL] [Electronics-talk] using SAP feature with Time
> Warner Cable for audio description
>
> Hi there! I would like to be able to listen to some of the shows that
> exist on TV with audio description. I have Time Warner Cable, and right
> now, I just have the cable line hooked up to a splitter that goes to my
> TV and modem. My TV does support digital, and has the MTS button on it
> that would toggle SAP on and off. However, I have never gotten any audio
> description on any of the channels. I know that through my parents'
> DirecTV, I have heard descriptions on ABC and Fox for the same local
> stations I get on cable, and on TNT and USA. I wasn't there when shows
> might've existed on the other 3 required cable channels, but I'd imagine
> they would work there. If I decide to pay the extra to get a box, will
> that likely unlock the SAP audio with TWC? If so, do they have a remote
> that makes it easy to toggle on and off? I did email their customer
> service listed on the accessibility page where they mention this
> feature, and they told me it is supposed to normally work with or
> without a box, but mine doesn't seem to be. I've gotten conflicting
> answers on whether a box might be available that has an easy button to
> toggle it, the email people saying they didn't have access to one where
> they were, and only the local office might know. They couldn't give me a
> number to contact the local office though. When I first called to get
> Internet hooked up, as we have free basic here, the lady told me some
> box they had in that department did have a SAP button. How can I get to
> the bottom of this without spending lots of money on cabs and/or install
> fees to find out it might not work anyways?
> Thanks
> Brent
> _______________________________________________
> Electronics-talk mailing list
> Electronics-talk at nfbnet.org
> http://nfbnet.org/mailman/listinfo/electronics-talk_nfbnet.org
> To unsubscribe, change your list options or get your account info for
> Electronics-talk:
> http://nfbnet.org/mailman/options/electronics-talk_nfbnet.org/andrew.bar
> acco%40va.gov
>
> _______________________________________________
> Electronics-talk mailing list
> Electronics-talk at nfbnet.org
> http://nfbnet.org/mailman/listinfo/electronics-talk_nfbnet.org
> To unsubscribe, change your list options or get your account info for Electronics-talk:
> http://nfbnet.org/mailman/options/electronics-talk_nfbnet.org/a1chew%40hotmail.com
>
>

-- 

A Chew

In Sharks territory
Not a Stanley Cup Team