[Electronics-talk] amazon music

Sat May 16 15:35:24 UTC 2015

A couple of months ago I placed an order on Amazon, and the total exceeded 
$35, above which you may get free shipping.  You select standard shipping 
and then change the standard shipping to standard free shipping at 
check-out.  The site no longer allowed me to make this change.  It required 
the use of a mouse to change the shipping option.  I ultimately had to get 
sighted assistance to finish my order.  I then called customer service to 
complain and I am sure that my call was only lip service.  I don't think I 
ever got the rep to understand my dilemma.  I haven't placed another order 
with them to see if the complaint was addressed.

Michael

-----Original Message----- 
From: Lauren Merryfield via Electronics-talk
Sent: Saturday, May 16, 2015 12:52 AM
To: 'Discussion of accessible electronics and appliances'
Cc: Lauren Merryfield
Subject: Re: [Electronics-talk] amazon music

Hi,
I have gotten the same lack of help from amazon. I used to be able to
download singles and albums but now I can't. I get customer service with
accents I can't translate and they do not really understand what I want.
Frustrating!
Thanks
Lauren

Blessings in Jesus' name.
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my digital evangelism blog:w w w . ask in jesus name . o r g
my latest book is at:
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(take out the spaces to activate the links)

-----Original Message-----
From: Electronics-talk [mailto:electronics-talk-bounces at nfbnet.org] On
Behalf Of cullen via Electronics-talk
Sent: Friday, May 15, 2015 8:36 PM
To: Discussion of accessible electronics and appliances
Cc: cullen
Subject: [Electronics-talk] amazon music

Hi, I know this has come up on this list before, but I have been contacting
amazon regarding downloading music from amazon music. This is my
conversation with them, and I am very disappointed. To me, this is
unacceptable.  What do you all think? I would encourage everyone to bother
amazon about this. We should be able to download the music we have
purchased. Thoughts?
Cullen

> Begin forwarded message:
>
> From: "Amazon.com" <customer.service03 at amazon.com>
> Subject: Your Amazon.com Inquiry
> Date: May 15, 2015 at 11:17:09 PM EDT
> To: cullen gallagher <cullen.gallagher at gmail.com>
> Reply-To: "customer.service03+A57MQTMKY5WC6 at amazon.com"
<customer.service03+A57MQTMKY5WC6 at amazon.com>
>
> Hello,
>
> I'm sorry, at this time, you may only be able to download single track,
and there is no option to download full album using screen reader.
>
> We are regularly working on our improvements and I've taken your comments
as a feedback.
>
> Customer feedback like yours helps us continue to improve the service we
provide.
>
> I've forwarded this feedback to Amazon MP3 development team for
consideration.
>
> -----If you need any assistance related to Amazon MP3, then please contact
us again. We'll be happy to help you.
>
> Amazon Music specialists are available 24 hours a day, seven days a week
through the following link:
>
> https://www.amazon.com/gp/help/contact-us/music-downloads.html
>
> Thanks for your patience and understanding in this regard.
>
> We look forward to seeing you again soon.
>
> Best regards,
> Akber M
>
............................................................................
............................................
>
> Did I solve your problem?
>
> If yes, please click here:
>
http://www.amazon.com/gp/help/survey?p=ARX9SZ9M6CSLB&k=hy&ref_=cscem_hmdyes_
pt_1
>
> If no, please click here:
>
http://www.amazon.com/gp/help/survey?p=ARX9SZ9M6CSLB&k=hn&ref_=cscem_hmdno_p
t_1
>
>
............................................................................
............................................
>
> Your feedback is helping us build Earth's Most Customer-Centric Company.
>
> Thank you.
> Amazon.com
>
>
>
> ---- Original Message: ----
>
> Hi, My name is Cullen Gallagher. these work, but I need to download full
albums. Unfortunately, this process is inaccessible with a screen reader. I
have purchased many albums from amazon, and not being able to download them
with a screen reader is aggravating. The amazon music app is not accessible
with voiceover on my mac, and the old amazon mp3 downloader is broken. Is
there anything els I can try? Thanks.
> Cullen
> > On May 8, 2015, at 1:57 PM, Amazon.com <cs-reply at amazon.com>
wrote:
> >
> > Hello,
> >
> > I am really sorry to hear about the trouble that you have been
experience with Amazon music app and upload with screen reader. This is
definitely not what we want our customers to experience.
> >
> > I understand that you are facing difficulties with the new version
but we did not make any changes for the screen reader option.
> >
> > I would like you to please follow the below instruction so that it
can work it again.
> >
> > To download music using a screen reader, you'll first need to
uninstall the Amazon Music app for Mac  and the Amazon MP3 Downloader.
> >
> > Now you're ready to download individual music files from Amazon Music
for Web:
> >
> > To download music from Amazon Music for Web using a screen reader:
> >
> > 1. Open Amazon Music (https://www.amazon.com/musiclibrary) in
Internet Explorer.
> > 2. Sign in to your Amazon account by entering your e-mail address and
password.
> > 3. The following page shows your Digital Music Store purchases and
Amazon Music arranged in a table. Press the "T" navigation quick key twice
to navigate to the table.
> > 4. You can then use your screen reader's table navigation commands to
browse your music.
> > 5. You can also use the "X" navigation quick key to go to the check
box associated with each song. Press the arrow-down key twice after pressing
"X" to hear the name of each song, and the arrow-up key twice to go back to
the check box.
> > 6. When you find the song you'd like to download, navigate to the
check box next to it and press the space bar. The screen reader should say
"Check box checked."
> > 7. Press your screen reader's key command for bringing up your Links
list.
> > 8. Press the "Home" key to go to the top of your Links list.
> > 9. Use first-letter navigation and press the letter "D" three times.
The screen reader should say "Download One" or "Download," followed by the
name of the song.
> > 10. Press the "Enter" key to activate the link.
> > 11. A dialog window will then open, but the screen reader may not
notify you that this has happened. Press "Insert" and "Escape" or "Insert"
and "Backslash" to refresh your screen.
> > 12. Return to your Links list and press "Home" to go to the top.
> > 13. Press the letter "D" twice. The screen reader should say
"Download my Music."
> > 14. Press "Enter" to activate the link, and follow the prompt to open
or save the file.
> >
> >
> > Even after doing this you are facing the same issue, then please
contact us back so that we can raise a trouble ticket to fix this issue.
> >
> >
> > If you have any other questions or need help with your account,
please contact us by visiting our Help pages (www.amazon.com/help) and
clicking the "Contact Us" button. Screen reader users can go to the links
list and select "Contact Us" or press the quick key "G" to navigate to the
"Contact Us" link. You can also call us directly at our customer service
phone numbers below:
> >
> > - U.S. and Canada: 1-866-216-1072
> > - International: 1-206-266-2992
> >
> > We look forward to seeing you again soon.
> >
> > Best regards,
> > Siddharth S
> >
............................................................................
............................................
> >
> > Did I solve your problem?
> >
> > If yes, please click here:
> >
http://www.amazon.com/gp/help/survey?p=*************&k=hy&ref_=cscem_hmdyes_
pt_1
> >
> > If no, please click here:
> >
http://www.amazon.com/gp/help/survey?p=*************&k=hn&ref_=cscem_hmdno_p
t_1
> >
> >
............................................................................
............................................
> >
> > Your feedback is helping us build Earth's Most Customer-Centric
Company.
> >
> > Thank you.
> > Amazon.com
> >
> >
> >
> > ---- Original Message: ----
> >
> > ---------------
> > 05/08/15 10:29:14
> > Your Name: cullen gallagher
> > Comments:Hi, My name is Cullen Gallager. I am trying to download
music that I have purchased in the past from amazon. The problem is that I
am using a mac, I am visually Impaired and rely on the voiceover screen
reader to use my computer. Both the amazon music app and the uploader are
not useable with voiceover. I wish to continue using amazon's music service,
however, I am unable to do so do to the software being inaccessible with
apple's voiceover screen reader. In the past, I was able to use the older
amazon mp3 downloader, but now the program won't work and I am left out of
the 500 or so songs I have purchased. Thank You
> > Cullen
> > ---------------
> >
> >
> >
> >
> >
> >
> >
> >
> >
>
>

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