[Electronics-talk] amazon music

Sat May 16 15:45:02 UTC 2015

you have the right to ask for a us representative.  It is amazon's 
policy that your call be transfered just keep insinisting for that if 
they give you a hard time.

On 5/16/2015 11:35 AM, Michael via Electronics-talk wrote:
> A couple of months ago I placed an order on Amazon, and the total
> exceeded $35, above which you may get free shipping.  You select
> standard shipping and then change the standard shipping to standard free
> shipping at check-out.  The site no longer allowed me to make this
> change.  It required the use of a mouse to change the shipping option.
> I ultimately had to get sighted assistance to finish my order.  I then
> called customer service to complain and I am sure that my call was only
> lip service.  I don't think I ever got the rep to understand my
> dilemma.  I haven't placed another order with them to see if the
> complaint was addressed.
>
> Michael
>
> -----Original Message----- From: Lauren Merryfield via Electronics-talk
> Sent: Saturday, May 16, 2015 12:52 AM
> To: 'Discussion of accessible electronics and appliances'
> Cc: Lauren Merryfield
> Subject: Re: [Electronics-talk] amazon music
>
> Hi,
> I have gotten the same lack of help from amazon. I used to be able to
> download singles and albums but now I can't. I get customer service with
> accents I can't translate and they do not really understand what I want.
> Frustrating!
> Thanks
> Lauren
>
> Blessings in Jesus' name.
> "Being a Christian is more than just an instantaneous conversion; it is
> like a daily process whereby you grow to be more and more like Christ. " -
> Billy Graham
> my digital evangelism blog:w w w . ask in jesus name . o r g
> my latest book is at:
> w w w . a u d I b l e . c o m
> Cats Are Terrifically Superb:
> W w w . c a t l I n e s . c o m
> (take out the spaces to activate the links)
>
>
>
> -----Original Message-----
> From: Electronics-talk [mailto:electronics-talk-bounces at nfbnet.org] On
> Behalf Of cullen via Electronics-talk
> Sent: Friday, May 15, 2015 8:36 PM
> To: Discussion of accessible electronics and appliances
> Cc: cullen
> Subject: [Electronics-talk] amazon music
>
> Hi, I know this has come up on this list before, but I have been contacting
> amazon regarding downloading music from amazon music. This is my
> conversation with them, and I am very disappointed. To me, this is
> unacceptable.  What do you all think? I would encourage everyone to bother
> amazon about this. We should be able to download the music we have
> purchased. Thoughts?
> Cullen
>
>> Begin forwarded message:
>>
>> From: "Amazon.com" <customer.service03 at amazon.com>
>> Subject: Your Amazon.com Inquiry
>> Date: May 15, 2015 at 11:17:09 PM EDT
>> To: cullen gallagher <cullen.gallagher at gmail.com>
>> Reply-To: "customer.service03+A57MQTMKY5WC6 at amazon.com"
> <customer.service03+A57MQTMKY5WC6 at amazon.com>
>>
>> Hello,
>>
>> I'm sorry, at this time, you may only be able to download single track,
> and there is no option to download full album using screen reader.
>>
>> We are regularly working on our improvements and I've taken your comments
> as a feedback.
>>
>> Customer feedback like yours helps us continue to improve the service we
> provide.
>>
>> I've forwarded this feedback to Amazon MP3 development team for
> consideration.
>>
>> -----If you need any assistance related to Amazon MP3, then please
>> contact
> us again. We'll be happy to help you.
>>
>> Amazon Music specialists are available 24 hours a day, seven days a week
> through the following link:
>>
>> https://www.amazon.com/gp/help/contact-us/music-downloads.html
>>
>> Thanks for your patience and understanding in this regard.
>>
>> We look forward to seeing you again soon.
>>
>> Best regards,
>> Akber M
>>
> ............................................................................
>
> ............................................
>>
>> Did I solve your problem?
>>
>> If yes, please click here:
>>
> http://www.amazon.com/gp/help/survey?p=ARX9SZ9M6CSLB&k=hy&ref_=cscem_hmdyes_
>
> pt_1
>>
>> If no, please click here:
>>
> http://www.amazon.com/gp/help/survey?p=ARX9SZ9M6CSLB&k=hn&ref_=cscem_hmdno_p
>
> t_1
>>
>>
> ............................................................................
>
> ............................................
>>
>> Your feedback is helping us build Earth's Most Customer-Centric Company.
>>
>> Thank you.
>> Amazon.com
>>
>>
>>
>> ---- Original Message: ----
>>
>> Hi, My name is Cullen Gallagher. these work, but I need to download full
> albums. Unfortunately, this process is inaccessible with a screen reader. I
> have purchased many albums from amazon, and not being able to download them
> with a screen reader is aggravating. The amazon music app is not accessible
> with voiceover on my mac, and the old amazon mp3 downloader is broken. Is
> there anything els I can try? Thanks.
>> Cullen
>> > On May 8, 2015, at 1:57 PM, Amazon.com <cs-reply at amazon.com>
> wrote:
>> >
>> > Hello,
>> >
>> > I am really sorry to hear about the trouble that you have been
> experience with Amazon music app and upload with screen reader. This is
> definitely not what we want our customers to experience.
>> >
>> > I understand that you are facing difficulties with the new version
> but we did not make any changes for the screen reader option.
>> >
>> > I would like you to please follow the below instruction so that it
> can work it again.
>> >
>> > To download music using a screen reader, you'll first need to
> uninstall the Amazon Music app for Mac  and the Amazon MP3 Downloader.
>> >
>> > Now you're ready to download individual music files from Amazon
>> Music
> for Web:
>> >
>> > To download music from Amazon Music for Web using a screen reader:
>> >
>> > 1. Open Amazon Music (https://www.amazon.com/musiclibrary) in
> Internet Explorer.
>> > 2. Sign in to your Amazon account by entering your e-mail address
>> and
> password.
>> > 3. The following page shows your Digital Music Store purchases and
> Amazon Music arranged in a table. Press the "T" navigation quick key twice
> to navigate to the table.
>> > 4. You can then use your screen reader's table navigation
>> commands to
> browse your music.
>> > 5. You can also use the "X" navigation quick key to go to the check
> box associated with each song. Press the arrow-down key twice after
> pressing
> "X" to hear the name of each song, and the arrow-up key twice to go back to
> the check box.
>> > 6. When you find the song you'd like to download, navigate to the
> check box next to it and press the space bar. The screen reader should say
> "Check box checked."
>> > 7. Press your screen reader's key command for bringing up your Links
> list.
>> > 8. Press the "Home" key to go to the top of your Links list.
>> > 9. Use first-letter navigation and press the letter "D" three times.
> The screen reader should say "Download One" or "Download," followed by the
> name of the song.
>> > 10. Press the "Enter" key to activate the link.
>> > 11. A dialog window will then open, but the screen reader may not
> notify you that this has happened. Press "Insert" and "Escape" or "Insert"
> and "Backslash" to refresh your screen.
>> > 12. Return to your Links list and press "Home" to go to the top.
>> > 13. Press the letter "D" twice. The screen reader should say
> "Download my Music."
>> > 14. Press "Enter" to activate the link, and follow the prompt to
>> open
> or save the file.
>> >
>> >
>> > Even after doing this you are facing the same issue, then please
> contact us back so that we can raise a trouble ticket to fix this issue.
>> >
>> >
>> > If you have any other questions or need help with your account,
> please contact us by visiting our Help pages (www.amazon.com/help) and
> clicking the "Contact Us" button. Screen reader users can go to the links
> list and select "Contact Us" or press the quick key "G" to navigate to the
> "Contact Us" link. You can also call us directly at our customer service
> phone numbers below:
>> >
>> > - U.S. and Canada: 1-866-216-1072
>> > - International: 1-206-266-2992
>> >
>> > We look forward to seeing you again soon.
>> >
>> > Best regards,
>> > Siddharth S
>> >
> ............................................................................
>
> ............................................
>> >
>> > Did I solve your problem?
>> >
>> > If yes, please click here:
>> >
> http://www.amazon.com/gp/help/survey?p=*************&k=hy&ref_=cscem_hmdyes_
>
> pt_1
>> >
>> > If no, please click here:
>> >
> http://www.amazon.com/gp/help/survey?p=*************&k=hn&ref_=cscem_hmdno_p
>
> t_1
>> >
>> >
> ............................................................................
>
> ............................................
>> >
>> > Your feedback is helping us build Earth's Most Customer-Centric
> Company.
>> >
>> > Thank you.
>> > Amazon.com
>> >
>> >
>> >
>> > ---- Original Message: ----
>> >
>> > ---------------
>> > 05/08/15 10:29:14
>> > Your Name: cullen gallagher
>> > Comments:Hi, My name is Cullen Gallager. I am trying to download
> music that I have purchased in the past from amazon. The problem is that I
> am using a mac, I am visually Impaired and rely on the voiceover screen
> reader to use my computer. Both the amazon music app and the uploader are
> not useable with voiceover. I wish to continue using amazon's music
> service,
> however, I am unable to do so do to the software being inaccessible with
> apple's voiceover screen reader. In the past, I was able to use the older
> amazon mp3 downloader, but now the program won't work and I am left out of
> the 500 or so songs I have purchased. Thank You
>> > Cullen
>> > ---------------
>> >
>> >
>> >
>> >
>> >
>> >
>> >
>> >
>> >
>>
>>
>
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