[Electronics-talk] amazon music

cheez cheez at cox.net
Sat May 16 16:19:46 UTC 2015 

I haven't used that Amazon.com/access link as of yet.  Does it work?
Vince

----- Original Message ----- 
From: "Kendra Schafer via Electronics-talk" <electronics-talk at nfbnet.org>
To: "Discussion of accessible electronics and appliances" 
<electronics-talk at nfbnet.org>
Cc: "Kendra Schafer" <redwing731 at gmail.com>
Sent: Friday, May 15, 2015 9:23 PM
Subject: Re: [Electronics-talk] amazon music


> Hi all!
> I used Amazon.com for a few years until they killed their accessability. I 
> tried a few items of there's but no luck. I have since ditched them and 
> stuck with ITunes instead. I already downloaded my music I got from them 
> and they are now in my ITunes Match, just right where they belong. I don't 
> like Amazon.com any more because they turned their backs and betraied us 
> blind screen reader users. Yuck!!! We either need to boycot them as I have 
> done or raise our canes and never let Amazon.com hear the end of our 
> complaint Saints.
> Kendra
>
>
> Sent from my iPhone
>
>> On May 15, 2015, at 8:36 PM, cullen via Electronics-talk 
>> <electronics-talk at nfbnet.org> wrote:
>>
>> Hi, I know this has come up on this list before, but I have been 
>> contacting amazon regarding downloading music from amazon music. This is 
>> my conversation with them, and I am very disappointed. To me, this is 
>> unacceptable.  What do you all think? I would encourage everyone to 
>> bother amazon about this. We should be able to download the music we have 
>> purchased. Thoughts?
>> Cullen
>>
>>> Begin forwarded message:
>>>
>>> From: "Amazon.com" <customer.service03 at amazon.com>
>>> Subject: Your Amazon.com Inquiry
>>> Date: May 15, 2015 at 11:17:09 PM EDT
>>> To: cullen gallagher <cullen.gallagher at gmail.com>
>>> Reply-To: "customer.service03+A57MQTMKY5WC6 at amazon.com" 
>>> <customer.service03+A57MQTMKY5WC6 at amazon.com>
>>>
>>> Hello,
>>>
>>> I'm sorry, at this time, you may only be able to download single track, 
>>> and there is no option to download full album using screen reader.
>>>
>>> We are regularly working on our improvements and I've taken your 
>>> comments as a feedback.
>>>
>>> Customer feedback like yours helps us continue to improve the service we 
>>> provide.
>>>
>>> I've forwarded this feedback to Amazon MP3 development team for 
>>> consideration.
>>>
>>> -----If you need any assistance related to Amazon MP3, then please 
>>> contact us again. We'll be happy to help you.
>>>
>>> Amazon Music specialists are available 24 hours a day, seven days a week 
>>> through the following link:
>>>
>>> https://www.amazon.com/gp/help/contact-us/music-downloads.html
>>>
>>> Thanks for your patience and understanding in this regard.
>>>
>>> We look forward to seeing you again soon.
>>>
>>> Best regards,
>>> Akber M
>>> ........................................................................................................................
>>>
>>> Did I solve your problem?
>>>
>>> If yes, please click here:
>>> http://www.amazon.com/gp/help/survey?p=ARX9SZ9M6CSLB&k=hy&ref_=cscem_hmdyes_pt_1
>>>
>>> If no, please click here:
>>> http://www.amazon.com/gp/help/survey?p=ARX9SZ9M6CSLB&k=hn&ref_=cscem_hmdno_pt_1
>>>
>>> ........................................................................................................................
>>>
>>> Your feedback is helping us build Earth's Most Customer-Centric Company.
>>>
>>> Thank you.
>>> Amazon.com
>>>
>>>
>>>
>>> ---- Original Message: ----
>>>
>>> Hi, My name is Cullen Gallagher. these work, but I need to download full 
>>> albums. Unfortunately, this process is inaccessible with a screen 
>>> reader. I have purchased many albums from amazon, and not being able to 
>>> download them with a screen reader is aggravating. The amazon music app 
>>> is not accessible with voiceover on my mac, and the old amazon mp3 
>>> downloader is broken. Is there anything els I can try? Thanks.
>>> Cullen
>>> > On May 8, 2015, at 1:57 PM, Amazon.com <cs-reply at amazon.com> 
>>> wrote:
>>> >
>>> > Hello,
>>> >
>>> > I am really sorry to hear about the trouble that you have been 
>>> experience with Amazon music app and upload with screen reader. This is 
>>> definitely not what we want our customers to experience.
>>> >
>>> > I understand that you are facing difficulties with the new version 
>>> but we did not make any changes for the screen reader option.
>>> >
>>> > I would like you to please follow the below instruction so that it 
>>> can work it again.
>>> >
>>> > To download music using a screen reader, you'll first need to 
>>> uninstall the Amazon Music app for Mac  and the Amazon MP3 Downloader.
>>> >
>>> > Now you're ready to download individual music files from Amazon 
>>> Music for Web:
>>> >
>>> > To download music from Amazon Music for Web using a screen reader:
>>> >
>>> > 1. Open Amazon Music (https://www.amazon.com/musiclibrary) in 
>>> Internet Explorer.
>>> > 2. Sign in to your Amazon account by entering your e-mail address 
>>> and password.
>>> > 3. The following page shows your Digital Music Store purchases and 
>>> Amazon Music arranged in a table. Press the "T" navigation quick key 
>>> twice to navigate to the table.
>>> > 4. You can then use your screen reader's table navigation commands 
>>> to browse your music.
>>> > 5. You can also use the "X" navigation quick key to go to the check 
>>> box associated with each song. Press the arrow-down key twice after 
>>> pressing "X" to hear the name of each song, and the arrow-up key twice 
>>> to go back to the check box.
>>> > 6. When you find the song you'd like to download, navigate to the 
>>> check box next to it and press the space bar. The screen reader should 
>>> say "Check box checked."
>>> > 7. Press your screen reader's key command for bringing up your 
>>> Links list.
>>> > 8. Press the "Home" key to go to the top of your Links list.
>>> > 9. Use first-letter navigation and press the letter "D" three 
>>> times. The screen reader should say "Download One" or "Download," 
>>> followed by the name of the song.
>>> > 10. Press the "Enter" key to activate the link.
>>> > 11. A dialog window will then open, but the screen reader may not 
>>> notify you that this has happened. Press "Insert" and "Escape" or 
>>> "Insert" and "Backslash" to refresh your screen.
>>> > 12. Return to your Links list and press "Home" to go to the top.
>>> > 13. Press the letter "D" twice. The screen reader should say 
>>> "Download my Music."
>>> > 14. Press "Enter" to activate the link, and follow the prompt to 
>>> open or save the file.
>>> >
>>> >
>>> > Even after doing this you are facing the same issue, then please 
>>> contact us back so that we can raise a trouble ticket to fix this issue.
>>> >
>>> >
>>> > If you have any other questions or need help with your account, 
>>> please contact us by visiting our Help pages (www.amazon.com/help) and 
>>> clicking the "Contact Us" button. Screen reader users can go to the 
>>> links list and select "Contact Us" or press the quick key "G" to 
>>> navigate to the "Contact Us" link. You can also call us directly at our 
>>> customer service phone numbers below:
>>> >
>>> > - U.S. and Canada: 1-866-216-1072
>>> > - International: 1-206-266-2992
>>> >
>>> > We look forward to seeing you again soon.
>>> >
>>> > Best regards,
>>> > Siddharth S
>>> > 
>>> ........................................................................................................................
>>> >
>>> > Did I solve your problem?
>>> >
>>> > If yes, please click here:
>>> > 
>>> http://www.amazon.com/gp/help/survey?p=*************&k=hy&ref_=cscem_hmdyes_pt_1
>>> >
>>> > If no, please click here:
>>> > 
>>> http://www.amazon.com/gp/help/survey?p=*************&k=hn&ref_=cscem_hmdno_pt_1
>>> >
>>> > 
>>> ........................................................................................................................
>>> >
>>> > Your feedback is helping us build Earth's Most Customer-Centric 
>>> Company.
>>> >
>>> > Thank you.
>>> > Amazon.com
>>> >
>>> >
>>> >
>>> > ---- Original Message: ----
>>> >
>>> > ---------------
>>> > 05/08/15 10:29:14
>>> > Your Name: cullen gallagher
>>> > Comments:Hi, My name is Cullen Gallager. I am trying to download 
>>> music that I have purchased in the past from amazon. The problem is that 
>>> I am using a mac, I am visually Impaired and rely on the voiceover 
>>> screen reader to use my computer. Both the amazon music app and the 
>>> uploader are not useable with voiceover. I wish to continue using 
>>> amazon's music service, however, I am unable to do so do to the software 
>>> being inaccessible with apple's voiceover screen reader. In the past, I 
>>> was able to use the older amazon mp3 downloader, but now the program 
>>> won't work and I am left out of the 500 or so songs I have purchased. 
>>> Thank You
>>> > Cullen
>>> > ---------------
>>> >
>>> >
>>> >
>>> >
>>> >
>>> >
>>> >
>>> >
>>> >
>>
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