[Electronics-talk] amazon music

Sat May 16 16:14:59 UTC 2015

Oh sure.  Just ask the friendly overseas-based Amazon customer service agent 
to transfer your call to somebody based in the US.  How can you verify that 
the person you are speaking to is actually based in the states and not in 
some third-world country?  You can't always tell from their accent.  Some of 
these bozos speak English well enough to fool you into believing that they 
are based in the states when in fact, they are actually based in some call 
center in Manilla or Bangalor or Monrovia.  And exactly what recourse do you 
have if you are unable to speak to a US-based service agent?  Dash off a 
complaint to Jeff Bezos?  He is supposedly a complete control freak on the 
order of Steve Jobs who doesn't give a rat's ass what other people think, 
and who couldn't care less about the special needs of blind consumers.

Gerald

----- Original Message ----- 
From: "Dennis Long via Electronics-talk" <electronics-talk at nfbnet.org>
To: "Discussion of accessible electronics and appliances" 
<electronics-talk at nfbnet.org>
Cc: "Dennis Long" <dennisl1982 at gmail.com>
Sent: Saturday, May 16, 2015 11:45 AM
Subject: Re: [Electronics-talk] amazon music

> you have the right to ask for a us representative.  It is amazon's policy 
> that your call be transfered just keep insinisting for that if they give 
> you a hard time.
>
> On 5/16/2015 11:35 AM, Michael via Electronics-talk wrote:
>> A couple of months ago I placed an order on Amazon, and the total
>> exceeded $35, above which you may get free shipping.  You select
>> standard shipping and then change the standard shipping to standard free
>> shipping at check-out.  The site no longer allowed me to make this
>> change.  It required the use of a mouse to change the shipping option.
>> I ultimately had to get sighted assistance to finish my order.  I then
>> called customer service to complain and I am sure that my call was only
>> lip service.  I don't think I ever got the rep to understand my
>> dilemma.  I haven't placed another order with them to see if the
>> complaint was addressed.
>>
>> Michael
>>
>> -----Original Message----- From: Lauren Merryfield via Electronics-talk
>> Sent: Saturday, May 16, 2015 12:52 AM
>> To: 'Discussion of accessible electronics and appliances'
>> Cc: Lauren Merryfield
>> Subject: Re: [Electronics-talk] amazon music
>>
>> Hi,
>> I have gotten the same lack of help from amazon. I used to be able to
>> download singles and albums but now I can't. I get customer service with
>> accents I can't translate and they do not really understand what I want.
>> Frustrating!
>> Thanks
>> Lauren
>>
>> Blessings in Jesus' name.
>> "Being a Christian is more than just an instantaneous conversion; it is
>> like a daily process whereby you grow to be more and more like Christ. 
>> " -
>> Billy Graham
>> my digital evangelism blog:w w w . ask in jesus name . o r g
>> my latest book is at:
>> w w w . a u d I b l e . c o m
>> Cats Are Terrifically Superb:
>> W w w . c a t l I n e s . c o m
>> (take out the spaces to activate the links)
>>
>>
>>
>> -----Original Message-----
>> From: Electronics-talk [mailto:electronics-talk-bounces at nfbnet.org] On
>> Behalf Of cullen via Electronics-talk
>> Sent: Friday, May 15, 2015 8:36 PM
>> To: Discussion of accessible electronics and appliances
>> Cc: cullen
>> Subject: [Electronics-talk] amazon music
>>
>> Hi, I know this has come up on this list before, but I have been 
>> contacting
>> amazon regarding downloading music from amazon music. This is my
>> conversation with them, and I am very disappointed. To me, this is
>> unacceptable.  What do you all think? I would encourage everyone to 
>> bother
>> amazon about this. We should be able to download the music we have
>> purchased. Thoughts?
>> Cullen
>>
>>> Begin forwarded message:
>>>
>>> From: "Amazon.com" <customer.service03 at amazon.com>
>>> Subject: Your Amazon.com Inquiry
>>> Date: May 15, 2015 at 11:17:09 PM EDT
>>> To: cullen gallagher <cullen.gallagher at gmail.com>
>>> Reply-To: "customer.service03+A57MQTMKY5WC6 at amazon.com"
>> <customer.service03+A57MQTMKY5WC6 at amazon.com>
>>>
>>> Hello,
>>>
>>> I'm sorry, at this time, you may only be able to download single track,
>> and there is no option to download full album using screen reader.
>>>
>>> We are regularly working on our improvements and I've taken your 
>>> comments
>> as a feedback.
>>>
>>> Customer feedback like yours helps us continue to improve the service we
>> provide.
>>>
>>> I've forwarded this feedback to Amazon MP3 development team for
>> consideration.
>>>
>>> -----If you need any assistance related to Amazon MP3, then please
>>> contact
>> us again. We'll be happy to help you.
>>>
>>> Amazon Music specialists are available 24 hours a day, seven days a week
>> through the following link:
>>>
>>> https://www.amazon.com/gp/help/contact-us/music-downloads.html
>>>
>>> Thanks for your patience and understanding in this regard.
>>>
>>> We look forward to seeing you again soon.
>>>
>>> Best regards,
>>> Akber M
>>>
>> ............................................................................
>>
>> ............................................
>>>
>>> Did I solve your problem?
>>>
>>> If yes, please click here:
>>>
>> http://www.amazon.com/gp/help/survey?p=ARX9SZ9M6CSLB&k=hy&ref_=cscem_hmdyes_
>>
>> pt_1
>>>
>>> If no, please click here:
>>>
>> http://www.amazon.com/gp/help/survey?p=ARX9SZ9M6CSLB&k=hn&ref_=cscem_hmdno_p
>>
>> t_1
>>>
>>>
>> ............................................................................
>>
>> ............................................
>>>
>>> Your feedback is helping us build Earth's Most Customer-Centric Company.
>>>
>>> Thank you.
>>> Amazon.com
>>>
>>>
>>>
>>> ---- Original Message: ----
>>>
>>> Hi, My name is Cullen Gallagher. these work, but I need to download full
>> albums. Unfortunately, this process is inaccessible with a screen reader. 
>> I
>> have purchased many albums from amazon, and not being able to download 
>> them
>> with a screen reader is aggravating. The amazon music app is not 
>> accessible
>> with voiceover on my mac, and the old amazon mp3 downloader is broken. Is
>> there anything els I can try? Thanks.
>>> Cullen
>>> > On May 8, 2015, at 1:57 PM, Amazon.com <cs-reply at amazon.com>
>> wrote:
>>> >
>>> > Hello,
>>> >
>>> > I am really sorry to hear about the trouble that you have been
>> experience with Amazon music app and upload with screen reader. This is
>> definitely not what we want our customers to experience.
>>> >
>>> > I understand that you are facing difficulties with the new version
>> but we did not make any changes for the screen reader option.
>>> >
>>> > I would like you to please follow the below instruction so that it
>> can work it again.
>>> >
>>> > To download music using a screen reader, you'll first need to
>> uninstall the Amazon Music app for Mac  and the Amazon MP3 Downloader.
>>> >
>>> > Now you're ready to download individual music files from Amazon
>>> Music
>> for Web:
>>> >
>>> > To download music from Amazon Music for Web using a screen reader:
>>> >
>>> > 1. Open Amazon Music (https://www.amazon.com/musiclibrary) in
>> Internet Explorer.
>>> > 2. Sign in to your Amazon account by entering your e-mail address
>>> and
>> password.
>>> > 3. The following page shows your Digital Music Store purchases and
>> Amazon Music arranged in a table. Press the "T" navigation quick key 
>> twice
>> to navigate to the table.
>>> > 4. You can then use your screen reader's table navigation
>>> commands to
>> browse your music.
>>> > 5. You can also use the "X" navigation quick key to go to the check
>> box associated with each song. Press the arrow-down key twice after
>> pressing
>> "X" to hear the name of each song, and the arrow-up key twice to go back 
>> to
>> the check box.
>>> > 6. When you find the song you'd like to download, navigate to the
>> check box next to it and press the space bar. The screen reader should 
>> say
>> "Check box checked."
>>> > 7. Press your screen reader's key command for bringing up your 
>>> Links
>> list.
>>> > 8. Press the "Home" key to go to the top of your Links list.
>>> > 9. Use first-letter navigation and press the letter "D" three 
>>> times.
>> The screen reader should say "Download One" or "Download," followed by 
>> the
>> name of the song.
>>> > 10. Press the "Enter" key to activate the link.
>>> > 11. A dialog window will then open, but the screen reader may not
>> notify you that this has happened. Press "Insert" and "Escape" or 
>> "Insert"
>> and "Backslash" to refresh your screen.
>>> > 12. Return to your Links list and press "Home" to go to the top.
>>> > 13. Press the letter "D" twice. The screen reader should say
>> "Download my Music."
>>> > 14. Press "Enter" to activate the link, and follow the prompt to
>>> open
>> or save the file.
>>> >
>>> >
>>> > Even after doing this you are facing the same issue, then please
>> contact us back so that we can raise a trouble ticket to fix this issue.
>>> >
>>> >
>>> > If you have any other questions or need help with your account,
>> please contact us by visiting our Help pages (www.amazon.com/help) and
>> clicking the "Contact Us" button. Screen reader users can go to the links
>> list and select "Contact Us" or press the quick key "G" to navigate to 
>> the
>> "Contact Us" link. You can also call us directly at our customer service
>> phone numbers below:
>>> >
>>> > - U.S. and Canada: 1-866-216-1072
>>> > - International: 1-206-266-2992
>>> >
>>> > We look forward to seeing you again soon.
>>> >
>>> > Best regards,
>>> > Siddharth S
>>> >
>> ............................................................................
>>
>> ............................................
>>> >
>>> > Did I solve your problem?
>>> >
>>> > If yes, please click here:
>>> >
>> http://www.amazon.com/gp/help/survey?p=*************&k=hy&ref_=cscem_hmdyes_
>>
>> pt_1
>>> >
>>> > If no, please click here:
>>> >
>> http://www.amazon.com/gp/help/survey?p=*************&k=hn&ref_=cscem_hmdno_p
>>
>> t_1
>>> >
>>> >
>> ............................................................................
>>
>> ............................................
>>> >
>>> > Your feedback is helping us build Earth's Most Customer-Centric
>> Company.
>>> >
>>> > Thank you.
>>> > Amazon.com
>>> >
>>> >
>>> >
>>> > ---- Original Message: ----
>>> >
>>> > ---------------
>>> > 05/08/15 10:29:14
>>> > Your Name: cullen gallagher
>>> > Comments:Hi, My name is Cullen Gallager. I am trying to download
>> music that I have purchased in the past from amazon. The problem is that 
>> I
>> am using a mac, I am visually Impaired and rely on the voiceover screen
>> reader to use my computer. Both the amazon music app and the uploader are
>> not useable with voiceover. I wish to continue using amazon's music
>> service,
>> however, I am unable to do so do to the software being inaccessible with
>> apple's voiceover screen reader. In the past, I was able to use the older
>> amazon mp3 downloader, but now the program won't work and I am left out 
>> of
>> the 500 or so songs I have purchased. Thank You
>>> > Cullen
>>> > ---------------
>>> >
>>> >
>>> >
>>> >
>>> >
>>> >
>>> >
>>> >
>>> >
>>>
>>>
>>
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>>
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