[Electronics-talk] amazon music

Sat May 16 21:50:00 UTC 2015

I guess we have an Amazonian  magical touch.
Vince

----- Original Message ----- 
From: "Sharonda Greenlaw via Electronics-talk" <electronics-talk at nfbnet.org>
To: "Discussion of accessible electronics and appliances" 
<electronics-talk at nfbnet.org>
Cc: "Sharonda Greenlaw" <sbgreenlaw at gmail.com>
Sent: Saturday, May 16, 2015 9:32 AM
Subject: Re: [Electronics-talk] amazon music

> I've never encountered a problem ordering from Amazon either. I just
> ordered yesterday.
>
> On 5/16/15, cheez via Electronics-talk <electronics-talk at nfbnet.org> 
> wrote:
>> Hmmm.  I haven't had any problems with placing orders with Amazon.  Yet.
>> Vince
>>
>> ----- Original Message -----
>> From: "Michael via Electronics-talk" <electronics-talk at nfbnet.org>
>> To: "Discussion of accessible electronics and appliances"
>> <electronics-talk at nfbnet.org>
>> Cc: "Michael" <bonsai1b at bellsouth.net>
>> Sent: Saturday, May 16, 2015 8:35 AM
>> Subject: Re: [Electronics-talk] amazon music
>>
>>
>>>A couple of months ago I placed an order on Amazon, and the total 
>>>exceeded
>>>
>>>$35, above which you may get free shipping.  You select standard shipping
>>>and then change the standard shipping to standard free shipping at
>>>check-out.  The site no longer allowed me to make this change.  It 
>>>required
>>>
>>>the use of a mouse to change the shipping option.  I ultimately had to 
>>>get
>>>
>>>sighted assistance to finish my order.  I then called customer service to
>>>complain and I am sure that my call was only lip service.  I don't think 
>>>I
>>>
>>>ever got the rep to understand my dilemma.  I haven't placed another 
>>>order
>>>
>>>with them to see if the complaint was addressed.
>>>
>>> Michael
>>>
>>> -----Original Message-----
>>> From: Lauren Merryfield via Electronics-talk
>>> Sent: Saturday, May 16, 2015 12:52 AM
>>> To: 'Discussion of accessible electronics and appliances'
>>> Cc: Lauren Merryfield
>>> Subject: Re: [Electronics-talk] amazon music
>>>
>>> Hi,
>>> I have gotten the same lack of help from amazon. I used to be able to
>>> download singles and albums but now I can't. I get customer service with
>>> accents I can't translate and they do not really understand what I want.
>>> Frustrating!
>>> Thanks
>>> Lauren
>>>
>>> Blessings in Jesus' name.
>>> "Being a Christian is more than just an instantaneous conversion; it is
>>> like a daily process whereby you grow to be more and more like Christ. "
>>> -
>>> Billy Graham
>>> my digital evangelism blog:w w w . ask in jesus name . o r g
>>> my latest book is at:
>>> w w w . a u d I b l e . c o m
>>> Cats Are Terrifically Superb:
>>> W w w . c a t l I n e s . c o m
>>> (take out the spaces to activate the links)
>>>
>>>
>>>
>>> -----Original Message-----
>>> From: Electronics-talk [mailto:electronics-talk-bounces at nfbnet.org] On
>>> Behalf Of cullen via Electronics-talk
>>> Sent: Friday, May 15, 2015 8:36 PM
>>> To: Discussion of accessible electronics and appliances
>>> Cc: cullen
>>> Subject: [Electronics-talk] amazon music
>>>
>>> Hi, I know this has come up on this list before, but I have been
>>> contacting
>>> amazon regarding downloading music from amazon music. This is my
>>> conversation with them, and I am very disappointed. To me, this is
>>> unacceptable.  What do you all think? I would encourage everyone to
>>> bother
>>> amazon about this. We should be able to download the music we have
>>> purchased. Thoughts?
>>> Cullen
>>>
>>>> Begin forwarded message:
>>>>
>>>> From: "Amazon.com" <customer.service03 at amazon.com>
>>>> Subject: Your Amazon.com Inquiry
>>>> Date: May 15, 2015 at 11:17:09 PM EDT
>>>> To: cullen gallagher <cullen.gallagher at gmail.com>
>>>> Reply-To: "customer.service03+A57MQTMKY5WC6 at amazon.com"
>>> <customer.service03+A57MQTMKY5WC6 at amazon.com>
>>>>
>>>> Hello,
>>>>
>>>> I'm sorry, at this time, you may only be able to download single track,
>>> and there is no option to download full album using screen reader.
>>>>
>>>> We are regularly working on our improvements and I've taken your
>>>> comments
>>> as a feedback.
>>>>
>>>> Customer feedback like yours helps us continue to improve the service 
>>>> we
>>> provide.
>>>>
>>>> I've forwarded this feedback to Amazon MP3 development team for
>>> consideration.
>>>>
>>>> -----If you need any assistance related to Amazon MP3, then please
>>>> contact
>>> us again. We'll be happy to help you.
>>>>
>>>> Amazon Music specialists are available 24 hours a day, seven days a 
>>>> week
>>> through the following link:
>>>>
>>>> https://www.amazon.com/gp/help/contact-us/music-downloads.html
>>>>
>>>> Thanks for your patience and understanding in this regard.
>>>>
>>>> We look forward to seeing you again soon.
>>>>
>>>> Best regards,
>>>> Akber M
>>>>
>>> ............................................................................
>>> ............................................
>>>>
>>>> Did I solve your problem?
>>>>
>>>> If yes, please click here:
>>>>
>>> http://www.amazon.com/gp/help/survey?p=ARX9SZ9M6CSLB&k=hy&ref_=cscem_hmdyes_
>>> pt_1
>>>>
>>>> If no, please click here:
>>>>
>>> http://www.amazon.com/gp/help/survey?p=ARX9SZ9M6CSLB&k=hn&ref_=cscem_hmdno_p
>>> t_1
>>>>
>>>>
>>> ............................................................................
>>> ............................................
>>>>
>>>> Your feedback is helping us build Earth's Most Customer-Centric 
>>>> Company.
>>>>
>>>> Thank you.
>>>> Amazon.com
>>>>
>>>>
>>>>
>>>> ---- Original Message: ----
>>>>
>>>> Hi, My name is Cullen Gallagher. these work, but I need to download 
>>>> full
>>> albums. Unfortunately, this process is inaccessible with a screen 
>>> reader.
>>>
>>> I
>>> have purchased many albums from amazon, and not being able to download
>>> them
>>> with a screen reader is aggravating. The amazon music app is not
>>> accessible
>>> with voiceover on my mac, and the old amazon mp3 downloader is broken. 
>>> Is
>>> there anything els I can try? Thanks.
>>>> Cullen
>>>> > On May 8, 2015, at 1:57 PM, Amazon.com <cs-reply at amazon.com>
>>> wrote:
>>>> >
>>>> > Hello,
>>>> >
>>>> > I am really sorry to hear about the trouble that you have been
>>> experience with Amazon music app and upload with screen reader. This is
>>> definitely not what we want our customers to experience.
>>>> >
>>>> > I understand that you are facing difficulties with the new version
>>> but we did not make any changes for the screen reader option.
>>>> >
>>>> > I would like you to please follow the below instruction so that it
>>> can work it again.
>>>> >
>>>> > To download music using a screen reader, you'll first need to
>>> uninstall the Amazon Music app for Mac  and the Amazon MP3 Downloader.
>>>> >
>>>> > Now you're ready to download individual music files from Amazon
>>>> Music
>>> for Web:
>>>> >
>>>> > To download music from Amazon Music for Web using a screen reader:
>>>> >
>>>> > 1. Open Amazon Music (https://www.amazon.com/musiclibrary) in
>>> Internet Explorer.
>>>> > 2. Sign in to your Amazon account by entering your e-mail address
>>>> and
>>> password.
>>>> > 3. The following page shows your Digital Music Store purchases and
>>> Amazon Music arranged in a table. Press the "T" navigation quick key
>>> twice
>>> to navigate to the table.
>>>> > 4. You can then use your screen reader's table navigation commands
>>>> to
>>> browse your music.
>>>> > 5. You can also use the "X" navigation quick key to go to the 
>>>> check
>>> box associated with each song. Press the arrow-down key twice after
>>> pressing
>>> "X" to hear the name of each song, and the arrow-up key twice to go back
>>> to
>>> the check box.
>>>> > 6. When you find the song you'd like to download, navigate to the
>>> check box next to it and press the space bar. The screen reader should
>>> say
>>> "Check box checked."
>>>> > 7. Press your screen reader's key command for bringing up your
>>>> Links
>>> list.
>>>> > 8. Press the "Home" key to go to the top of your Links list.
>>>> > 9. Use first-letter navigation and press the letter "D" three
>>>> times.
>>> The screen reader should say "Download One" or "Download," followed by
>>> the
>>> name of the song.
>>>> > 10. Press the "Enter" key to activate the link.
>>>> > 11. A dialog window will then open, but the screen reader may not
>>> notify you that this has happened. Press "Insert" and "Escape" or
>>> "Insert"
>>> and "Backslash" to refresh your screen.
>>>> > 12. Return to your Links list and press "Home" to go to the top.
>>>> > 13. Press the letter "D" twice. The screen reader should say
>>> "Download my Music."
>>>> > 14. Press "Enter" to activate the link, and follow the prompt to
>>>> open
>>> or save the file.
>>>> >
>>>> >
>>>> > Even after doing this you are facing the same issue, then please
>>> contact us back so that we can raise a trouble ticket to fix this issue.
>>>> >
>>>> >
>>>> > If you have any other questions or need help with your account,
>>> please contact us by visiting our Help pages (www.amazon.com/help) and
>>> clicking the "Contact Us" button. Screen reader users can go to the 
>>> links
>>> list and select "Contact Us" or press the quick key "G" to navigate to
>>> the
>>> "Contact Us" link. You can also call us directly at our customer service
>>> phone numbers below:
>>>> >
>>>> > - U.S. and Canada: 1-866-216-1072
>>>> > - International: 1-206-266-2992
>>>> >
>>>> > We look forward to seeing you again soon.
>>>> >
>>>> > Best regards,
>>>> > Siddharth S
>>>> >
>>> ............................................................................
>>> ............................................
>>>> >
>>>> > Did I solve your problem?
>>>> >
>>>> > If yes, please click here:
>>>> >
>>> http://www.amazon.com/gp/help/survey?p=*************&k=hy&ref_=cscem_hmdyes_
>>> pt_1
>>>> >
>>>> > If no, please click here:
>>>> >
>>> http://www.amazon.com/gp/help/survey?p=*************&k=hn&ref_=cscem_hmdno_p
>>> t_1
>>>> >
>>>> >
>>> ............................................................................
>>> ............................................
>>>> >
>>>> > Your feedback is helping us build Earth's Most Customer-Centric
>>> Company.
>>>> >
>>>> > Thank you.
>>>> > Amazon.com
>>>> >
>>>> >
>>>> >
>>>> > ---- Original Message: ----
>>>> >
>>>> > ---------------
>>>> > 05/08/15 10:29:14
>>>> > Your Name: cullen gallagher
>>>> > Comments:Hi, My name is Cullen Gallager. I am trying to download
>>> music that I have purchased in the past from amazon. The problem is that
>>> I
>>> am using a mac, I am visually Impaired and rely on the voiceover screen
>>> reader to use my computer. Both the amazon music app and the uploader 
>>> are
>>> not useable with voiceover. I wish to continue using amazon's music
>>> service,
>>> however, I am unable to do so do to the software being inaccessible with
>>> apple's voiceover screen reader. In the past, I was able to use the 
>>> older
>>> amazon mp3 downloader, but now the program won't work and I am left out
>>> of
>>> the 500 or so songs I have purchased. Thank You
>>>> > Cullen
>>>> > ---------------
>>>> >
>>>> >
>>>> >
>>>> >
>>>> >
>>>> >
>>>> >
>>>> >
>>>> >
>>>>
>>>>
>>>
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>>
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>
>
> -- 
> Sharonda Greenlaw
> President (Phoenix Chapter)
> National Federation of the Blind
> -------------
> Skype: sharonda2004
> Twitter: shari_rocks
> Facebook: facebook.com/TheSharondaWhiteGreenlaw
>
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