[Electronics-talk] amazon music

cheez cheez at cox.net
Sat May 16 21:51:43 UTC 2015 

So I guess that could solve the ordering issue that was posted then.
Vince

----- Original Message ----- 
From: "Michael via Electronics-talk" <electronics-talk at nfbnet.org>
To: "Discussion of accessible electronics and appliances" 
<electronics-talk at nfbnet.org>
Cc: "Michael" <bonsai1b at bellsouth.net>
Sent: Saturday, May 16, 2015 9:32 AM
Subject: Re: [Electronics-talk] amazon music


> Amazon.com/access is the same Amazon without all the junk you get on the 
> regular Amazon site.  I use it all the time and find it much less 
> congested.
>
> Michael
>
> -----Original Message----- 
> From: cheez via Electronics-talk
> Sent: Saturday, May 16, 2015 11:19 AM
> To: Discussion of accessible electronics and appliances
> Cc: cheez
> Subject: Re: [Electronics-talk] amazon music
>
> I haven't used that Amazon.com/access link as of yet.  Does it work?
> Vince
>
> ----- Original Message ----- 
> From: "Kendra Schafer via Electronics-talk" <electronics-talk at nfbnet.org>
> To: "Discussion of accessible electronics and appliances"
> <electronics-talk at nfbnet.org>
> Cc: "Kendra Schafer" <redwing731 at gmail.com>
> Sent: Friday, May 15, 2015 9:23 PM
> Subject: Re: [Electronics-talk] amazon music
>
>
>> Hi all!
>> I used Amazon.com for a few years until they killed their accessability. 
>> I tried a few items of there's but no luck. I have since ditched them and 
>> stuck with ITunes instead. I already downloaded my music I got from them 
>> and they are now in my ITunes Match, just right where they belong. I 
>> don't like Amazon.com any more because they turned their backs and 
>> betraied us blind screen reader users. Yuck!!! We either need to boycot 
>> them as I have done or raise our canes and never let Amazon.com hear the 
>> end of our complaint Saints.
>> Kendra
>>
>>
>> Sent from my iPhone
>>
>>> On May 15, 2015, at 8:36 PM, cullen via Electronics-talk 
>>> <electronics-talk at nfbnet.org> wrote:
>>>
>>> Hi, I know this has come up on this list before, but I have been 
>>> contacting amazon regarding downloading music from amazon music. This is 
>>> my conversation with them, and I am very disappointed. To me, this is 
>>> unacceptable.  What do you all think? I would encourage everyone to 
>>> bother amazon about this. We should be able to download the music we 
>>> have purchased. Thoughts?
>>> Cullen
>>>
>>>> Begin forwarded message:
>>>>
>>>> From: "Amazon.com" <customer.service03 at amazon.com>
>>>> Subject: Your Amazon.com Inquiry
>>>> Date: May 15, 2015 at 11:17:09 PM EDT
>>>> To: cullen gallagher <cullen.gallagher at gmail.com>
>>>> Reply-To: "customer.service03+A57MQTMKY5WC6 at amazon.com" 
>>>> <customer.service03+A57MQTMKY5WC6 at amazon.com>
>>>>
>>>> Hello,
>>>>
>>>> I'm sorry, at this time, you may only be able to download single track, 
>>>> and there is no option to download full album using screen reader.
>>>>
>>>> We are regularly working on our improvements and I've taken your 
>>>> comments as a feedback.
>>>>
>>>> Customer feedback like yours helps us continue to improve the service 
>>>> we provide.
>>>>
>>>> I've forwarded this feedback to Amazon MP3 development team for 
>>>> consideration.
>>>>
>>>> -----If you need any assistance related to Amazon MP3, then please 
>>>> contact us again. We'll be happy to help you.
>>>>
>>>> Amazon Music specialists are available 24 hours a day, seven days a 
>>>> week through the following link:
>>>>
>>>> https://www.amazon.com/gp/help/contact-us/music-downloads.html
>>>>
>>>> Thanks for your patience and understanding in this regard.
>>>>
>>>> We look forward to seeing you again soon.
>>>>
>>>> Best regards,
>>>> Akber M
>>>> ........................................................................................................................
>>>>
>>>> Did I solve your problem?
>>>>
>>>> If yes, please click here:
>>>> http://www.amazon.com/gp/help/survey?p=ARX9SZ9M6CSLB&k=hy&ref_=cscem_hmdyes_pt_1
>>>>
>>>> If no, please click here:
>>>> http://www.amazon.com/gp/help/survey?p=ARX9SZ9M6CSLB&k=hn&ref_=cscem_hmdno_pt_1
>>>>
>>>> ........................................................................................................................
>>>>
>>>> Your feedback is helping us build Earth's Most Customer-Centric 
>>>> Company.
>>>>
>>>> Thank you.
>>>> Amazon.com
>>>>
>>>>
>>>>
>>>> ---- Original Message: ----
>>>>
>>>> Hi, My name is Cullen Gallagher. these work, but I need to download 
>>>> full albums. Unfortunately, this process is inaccessible with a screen 
>>>> reader. I have purchased many albums from amazon, and not being able to 
>>>> download them with a screen reader is aggravating. The amazon music app 
>>>> is not accessible with voiceover on my mac, and the old amazon mp3 
>>>> downloader is broken. Is there anything els I can try? Thanks.
>>>> Cullen
>>>> > On May 8, 2015, at 1:57 PM, Amazon.com <cs-reply at amazon.com> 
>>>> wrote:
>>>> >
>>>> > Hello,
>>>> >
>>>> > I am really sorry to hear about the trouble that you have been 
>>>> experience with Amazon music app and upload with screen reader. This is 
>>>> definitely not what we want our customers to experience.
>>>> >
>>>> > I understand that you are facing difficulties with the new version 
>>>> but we did not make any changes for the screen reader option.
>>>> >
>>>> > I would like you to please follow the below instruction so that it 
>>>> can work it again.
>>>> >
>>>> > To download music using a screen reader, you'll first need to 
>>>> uninstall the Amazon Music app for Mac  and the Amazon MP3 Downloader.
>>>> >
>>>> > Now you're ready to download individual music files from Amazon 
>>>> Music for Web:
>>>> >
>>>> > To download music from Amazon Music for Web using a screen reader:
>>>> >
>>>> > 1. Open Amazon Music (https://www.amazon.com/musiclibrary) in 
>>>> Internet Explorer.
>>>> > 2. Sign in to your Amazon account by entering your e-mail address 
>>>> and password.
>>>> > 3. The following page shows your Digital Music Store purchases and 
>>>> Amazon Music arranged in a table. Press the "T" navigation quick key 
>>>> twice to navigate to the table.
>>>> > 4. You can then use your screen reader's table navigation commands 
>>>> to browse your music.
>>>> > 5. You can also use the "X" navigation quick key to go to the 
>>>> check box associated with each song. Press the arrow-down key twice 
>>>> after pressing "X" to hear the name of each song, and the arrow-up key 
>>>> twice to go back to the check box.
>>>> > 6. When you find the song you'd like to download, navigate to the 
>>>> check box next to it and press the space bar. The screen reader should 
>>>> say "Check box checked."
>>>> > 7. Press your screen reader's key command for bringing up your 
>>>> Links list.
>>>> > 8. Press the "Home" key to go to the top of your Links list.
>>>> > 9. Use first-letter navigation and press the letter "D" three 
>>>> times. The screen reader should say "Download One" or "Download," 
>>>> followed by the name of the song.
>>>> > 10. Press the "Enter" key to activate the link.
>>>> > 11. A dialog window will then open, but the screen reader may not 
>>>> notify you that this has happened. Press "Insert" and "Escape" or 
>>>> "Insert" and "Backslash" to refresh your screen.
>>>> > 12. Return to your Links list and press "Home" to go to the top.
>>>> > 13. Press the letter "D" twice. The screen reader should say 
>>>> "Download my Music."
>>>> > 14. Press "Enter" to activate the link, and follow the prompt to 
>>>> open or save the file.
>>>> >
>>>> >
>>>> > Even after doing this you are facing the same issue, then please 
>>>> contact us back so that we can raise a trouble ticket to fix this 
>>>> issue.
>>>> >
>>>> >
>>>> > If you have any other questions or need help with your account, 
>>>> please contact us by visiting our Help pages (www.amazon.com/help) and 
>>>> clicking the "Contact Us" button. Screen reader users can go to the 
>>>> links list and select "Contact Us" or press the quick key "G" to 
>>>> navigate to the "Contact Us" link. You can also call us directly at our 
>>>> customer service phone numbers below:
>>>> >
>>>> > - U.S. and Canada: 1-866-216-1072
>>>> > - International: 1-206-266-2992
>>>> >
>>>> > We look forward to seeing you again soon.
>>>> >
>>>> > Best regards,
>>>> > Siddharth S
>>>> > 
>>>> ........................................................................................................................
>>>> >
>>>> > Did I solve your problem?
>>>> >
>>>> > If yes, please click here:
>>>> > 
>>>> http://www.amazon.com/gp/help/survey?p=*************&k=hy&ref_=cscem_hmdyes_pt_1
>>>> >
>>>> > If no, please click here:
>>>> > 
>>>> http://www.amazon.com/gp/help/survey?p=*************&k=hn&ref_=cscem_hmdno_pt_1
>>>> >
>>>> > 
>>>> ........................................................................................................................
>>>> >
>>>> > Your feedback is helping us build Earth's Most Customer-Centric 
>>>> Company.
>>>> >
>>>> > Thank you.
>>>> > Amazon.com
>>>> >
>>>> >
>>>> >
>>>> > ---- Original Message: ----
>>>> >
>>>> > ---------------
>>>> > 05/08/15 10:29:14
>>>> > Your Name: cullen gallagher
>>>> > Comments:Hi, My name is Cullen Gallager. I am trying to download 
>>>> music that I have purchased in the past from amazon. The problem is 
>>>> that I am using a mac, I am visually Impaired and rely on the voiceover 
>>>> screen reader to use my computer. Both the amazon music app and the 
>>>> uploader are not useable with voiceover. I wish to continue using 
>>>> amazon's music service, however, I am unable to do so do to the 
>>>> software being inaccessible with apple's voiceover screen reader. In 
>>>> the past, I was able to use the older amazon mp3 downloader, but now 
>>>> the program won't work and I am left out of the 500 or so songs I have 
>>>> purchased. Thank You
>>>> > Cullen
>>>> > ---------------
>>>> >
>>>> >
>>>> >
>>>> >
>>>> >
>>>> >
>>>> >
>>>> >
>>>> >
>>>
>>> _______________________________________________
>>> Electronics-talk mailing list
>>> Electronics-talk at nfbnet.org
>>> http://nfbnet.org/mailman/listinfo/electronics-talk_nfbnet.org
>>> To unsubscribe, change your list options or get your account info for 
>>> Electronics-talk:
>>> http://nfbnet.org/mailman/options/electronics-talk_nfbnet.org/redwing731%40gmail.com
>>
>> _______________________________________________
>> Electronics-talk mailing list
>> Electronics-talk at nfbnet.org
>> http://nfbnet.org/mailman/listinfo/electronics-talk_nfbnet.org
>> To unsubscribe, change your list options or get your account info for 
>> Electronics-talk:
>> http://nfbnet.org/mailman/options/electronics-talk_nfbnet.org/cheez%40cox.net
>
>
> ---
> This email is free from viruses and malware because avast! Antivirus 
> protection is active.
> http://www.avast.com
>
>
> _______________________________________________
> Electronics-talk mailing list
> Electronics-talk at nfbnet.org
> http://nfbnet.org/mailman/listinfo/electronics-talk_nfbnet.org
> To unsubscribe, change your list options or get your account info for 
> Electronics-talk:
> http://nfbnet.org/mailman/options/electronics-talk_nfbnet.org/bonsai1b%40bellsouth.net
>
> _______________________________________________
> Electronics-talk mailing list
> Electronics-talk at nfbnet.org
> http://nfbnet.org/mailman/listinfo/electronics-talk_nfbnet.org
> To unsubscribe, change your list options or get your account info for 
> Electronics-talk:
> http://nfbnet.org/mailman/options/electronics-talk_nfbnet.org/cheez%40cox.net 


---
This email is free from viruses and malware because avast! Antivirus protection is active.
http://www.avast.com

More information about the Electronics-Talk mailing list