[Electronics-Talk] [Blindtlk] Online Shopping Difficulties

[Jude DaShiell]

document what browsers and what browser versions were used to access the 
sites  and what versions of jaws and nvda were used.  With each set of 
this information document where you were in the purchase process and 
what happened or didn't happen that caused your failures.  Before you do 
any of that though if you have office 2010, find out how to download and 
install window-eyes as a 3rd screen reader and try window-eyes with all 
of these sites with the browsers used earlier.  I recommend if at all 
possible having someone who can see the screen as you work be with you 
and have them document the failures as both you and they listen to the 
screen readers and they watch your screen.  In the Navy that's called 
functional web accessibility testing and everything you do and 
everything that happens and doesn't happen that should happen needs to 
be written down.  It's a lot of work, but at the end of it it leaves the 
guilty parties with no wiggle room.  I would if I were you send copies 
of what is discovered and documented along with times and dates tests 
were done to the N.F.B. since leadership and legal department will be 
able to find grounds for getting the store's attention later if it 
should come to that.  Let the stores know your findings have also been 
sent to the N.F.B. and whoever is your sighted assistant needs to sign 
and date each page of the documentation.

On Sun, 4 Dec 2016, S L Johnson via blindtlk wrote:

> Date: Sun, 4 Dec 2016 20:35:02
> From: S L Johnson via blindtlk <blindtlk at nfbnet.org>
> Reply-To: S L Johnson <SLJohnson25 at comcast.net>,
>     Blind Talk Mailing List <blindtlk at nfbnet.org>
> To: Blind-Talk <blindtlk at nfbnet.org>
> Cc: S L Johnson <SLJohnson25 at comcast.net>, electronics-talk at nfbnet.org
> Subject: [Blindtlk] Online Shopping Difficulties
> 
> Hello:
>
> I apologize in advance if I have sent this to the wrong place but, I need
> some suggestions and information.  As I have been doing my holiday shopping
> online I have come across some websites that I cannot use with Jaws or NVDA.
> Is there anywhere I can get more advice about this?  If I contact these
> companies to suggest that they make their sites accessible, where do I send
> them for more information?  Does NFB have anyone who deals with this issue?
> In addition to being totally blind I also have significant medical and
> physical disabilities making getting out to the stores quite a challenge.
> Therefore I do depend a great deal on being able to shop online.  I will
> appreciate any advice and information.  Thanks for your help.
>
> Sandra Johnson
> SLJohnson25 at comcast.net
>

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