[Electronics-Talk] [Blindtlk] Online Shopping Difficulties

[S L Johnson]

Hi,

The walmart.com site was one I had trouble using.  I was able to find the 
product I wanted but was unable to select the size choices.  I had trouble 
getting the list to expand so I could choose.  Then if I finally did manage 
to get lucky enough to expand the list, then it would not allow me to click 
on my choice.  Then it put multiple items into the cart instead of just one. 
I finally got so frustrated that I had to call my sister and have her log 
onto my account and help with the purchase.  If the item you want does not 
require you to make any choices then you can do it fine without sighted 
help.  Otherwise you will need assistance.  This is very frustrating.  I 
wish our legislators would pass laws forcing all companies to have 
accessible websites.  We are still quite limited when it comes to total 
accessibility to information whether it be to appliances, literature, 
printed information and websites.  I guess the blind still have a lot of 
work to do until we can truly say we have equal access.

Sandra Johnson

-----Original Message----- 
From: Lori Motis via Electronics-Talk
Sent: Monday, December 05, 2016 5:34 PM
To: Discussion of accessible home electronics and appliances
Cc: Lori Motis
Subject: Re: [Electronics-Talk] [Blindtlk] Online Shopping Difficulties

I have noticed that a lot of websites have gone to a different website
design like Wall mart and Home Depot, and others. I am an avid online
shopper using Jaws. These newer versions seem to have something called
a toolbar with buttons that can interfere with your navigation. I tend
to use the find command a lot and take time exploring these new
toolbars and something called slides. The info is there, but you just
have to play a little to figure out this new arrangement. I use Amazon
a lot and find it easy to use.
Hope you can get your shopping done, and you might try calling the
store too. Many have great customer service.
Lori AKA Food Lady


On 12/4/16, Jude DaShiell via Electronics-Talk
<electronics-talk at nfbnet.org> wrote:
> document what browsers and what browser versions were used to access the
> sites  and what versions of jaws and nvda were used.  With each set of
> this information document where you were in the purchase process and
> what happened or didn't happen that caused your failures.  Before you do
> any of that though if you have office 2010, find out how to download and
> install window-eyes as a 3rd screen reader and try window-eyes with all
> of these sites with the browsers used earlier.  I recommend if at all
> possible having someone who can see the screen as you work be with you
> and have them document the failures as both you and they listen to the
> screen readers and they watch your screen.  In the Navy that's called
> functional web accessibility testing and everything you do and
> everything that happens and doesn't happen that should happen needs to
> be written down.  It's a lot of work, but at the end of it it leaves the
> guilty parties with no wiggle room.  I would if I were you send copies
> of what is discovered and documented along with times and dates tests
> were done to the N.F.B. since leadership and legal department will be
> able to find grounds for getting the store's attention later if it
> should come to that.  Let the stores know your findings have also been
> sent to the N.F.B. and whoever is your sighted assistant needs to sign
> and date each page of the documentation.
>
> On Sun, 4 Dec 2016, S L Johnson via blindtlk wrote:
>
>> Date: Sun, 4 Dec 2016 20:35:02
>> From: S L Johnson via blindtlk <blindtlk at nfbnet.org>
>> Reply-To: S L Johnson <SLJohnson25 at comcast.net>,
>>     Blind Talk Mailing List <blindtlk at nfbnet.org>
>> To: Blind-Talk <blindtlk at nfbnet.org>
>> Cc: S L Johnson <SLJohnson25 at comcast.net>, electronics-talk at nfbnet.org
>> Subject: [Blindtlk] Online Shopping Difficulties
>>
>> Hello:
>>
>> I apologize in advance if I have sent this to the wrong place but, I need
>> some suggestions and information.  As I have been doing my holiday
>> shopping
>> online I have come across some websites that I cannot use with Jaws or
>> NVDA.
>> Is there anywhere I can get more advice about this?  If I contact these
>> companies to suggest that they make their sites accessible, where do I
>> send
>> them for more information?  Does NFB have anyone who deals with this
>> issue?
>> In addition to being totally blind I also have significant medical and
>> physical disabilities making getting out to the stores quite a challenge.
>> Therefore I do depend a great deal on being able to shop online.  I will
>> appreciate any advice and information.  Thanks for your help.
>>
>> Sandra Johnson
>> SLJohnson25 at comcast.net
>>
>
> --
>


-- 
Lori Motis
Publisher & Editor of The Blind Post
www.theblindpost.com

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