[Electronics-Talk] [Blindtlk] Online Shopping Difficulties

Wed Dec 7 22:49:14 UTC 2016

I have had trouble with Jet.  I can do everything except check out.  When I 
call to get their help, they don't seem to want to help me.  The last one 
said it wasn't her job.  When I said I was using a screenreader, she did it 
anyway.  The first guy I talked to said he didn't know what a screenreader 
was, and had never heard of this.  Anyway: I have been told, the other day, 
that Wal-mart bought Jet, so I don't know how long it will be around, at 
least in its present form, anyway.  About people helping when you call up: 
peapod.com knows about accessability and screenreaders, and told me they are 
working on trying to make it fully accessible.  They put down that I use 
window eyes, so when I call, they check me out with no questions.  Pam.

-----Original Message----- 
From: Michael via Electronics-Talk
Sent: Tuesday, December 06, 2016 12:08 AM
To: Discussion of accessible home electronics and appliances
Cc: Michael
Subject: Re: [Electronics-Talk] [Blindtlk] Online Shopping Difficulties

    During the past summer I discovered a site very similar to Amazon but
with greater discounts and a lower minimum purchase amount for free
shipping.  Jet.com is the site and seemed to be very accessible, so I signed
up and began to make a shopping list.  By the time I got back to the site to
make my first order, the site layout had been changed and there was no
longer a search field as it had been replaced with a graphic to sign on and
search.  I called customer service and spoke to a JetHead as they call
themselves and the rep seemed most interested in my case.  She sent my
complaint up the chain and within two weeks the site was once again
completely accessible so I placed an order.  But.......two weeks later the
same thing happened once again and I proceeded once again as before.  The
site is now user friendly and I would recommend the site for the discounts
they offer.

If you do not know, Jet.com was bought out by WalMart this past summer and
it will soon become WalMart's online site.  The site looks a lot like Amazon
but they offer more discounts, especially if you watch their periodic
emails.

I was impressed at how quickly and focused they seemed to be to make their
site accessible to all users.

Michael
-----Original Message----- 
From: cheez via Electronics-Talk
Sent: Monday, December 05, 2016 10:08 PM
To: Discussion of accessible home electronics and appliances
Cc: cheez
Subject: Re: [Electronics-Talk] [Blindtlk] Online Shopping Difficulties

I don't know about other companies, but Amazon will do a transaction for you
if you call the customer service line.  They are great when it comes to
assisting us folk.

Customer Service:
866-216-1072
MP3 Tech Support:
888-802-3083
Amazon Local

Vince

----- Original Message ----- 
From: "Lori Motis via Electronics-Talk" <electronics-talk at nfbnet.org>
To: "Discussion of accessible home electronics and appliances"
<electronics-talk at nfbnet.org>
Cc: "Lori Motis" <ljm2561 at gmail.com>
Sent: Monday, December 05, 2016 3:34 PM
Subject: Re: [Electronics-Talk] [Blindtlk] Online Shopping Difficulties

>I have noticed that a lot of websites have gone to a different website
> design like Wall mart and Home Depot, and others. I am an avid online
> shopper using Jaws. These newer versions seem to have something called
> a toolbar with buttons that can interfere with your navigation. I tend
> to use the find command a lot and take time exploring these new
> toolbars and something called slides. The info is there, but you just
> have to play a little to figure out this new arrangement. I use Amazon
> a lot and find it easy to use.
> Hope you can get your shopping done, and you might try calling the
> store too. Many have great customer service.
> Lori AKA Food Lady
>
>
> On 12/4/16, Jude DaShiell via Electronics-Talk
> <electronics-talk at nfbnet.org> wrote:
>> document what browsers and what browser versions were used to access the
>> sites  and what versions of jaws and nvda were used.  With each set of
>> this information document where you were in the purchase process and
>> what happened or didn't happen that caused your failures.  Before you do
>> any of that though if you have office 2010, find out how to download and
>> install window-eyes as a 3rd screen reader and try window-eyes with all
>> of these sites with the browsers used earlier.  I recommend if at all
>> possible having someone who can see the screen as you work be with you
>> and have them document the failures as both you and they listen to the
>> screen readers and they watch your screen.  In the Navy that's called
>> functional web accessibility testing and everything you do and
>> everything that happens and doesn't happen that should happen needs to
>> be written down.  It's a lot of work, but at the end of it it leaves the
>> guilty parties with no wiggle room.  I would if I were you send copies
>> of what is discovered and documented along with times and dates tests
>> were done to the N.F.B. since leadership and legal department will be
>> able to find grounds for getting the store's attention later if it
>> should come to that.  Let the stores know your findings have also been
>> sent to the N.F.B. and whoever is your sighted assistant needs to sign
>> and date each page of the documentation.
>>
>> On Sun, 4 Dec 2016, S L Johnson via blindtlk wrote:
>>
>>> Date: Sun, 4 Dec 2016 20:35:02
>>> From: S L Johnson via blindtlk <blindtlk at nfbnet.org>
>>> Reply-To: S L Johnson <SLJohnson25 at comcast.net>,
>>>     Blind Talk Mailing List <blindtlk at nfbnet.org>
>>> To: Blind-Talk <blindtlk at nfbnet.org>
>>> Cc: S L Johnson <SLJohnson25 at comcast.net>, electronics-talk at nfbnet.org
>>> Subject: [Blindtlk] Online Shopping Difficulties
>>>
>>> Hello:
>>>
>>> I apologize in advance if I have sent this to the wrong place but, I 
>>> need
>>> some suggestions and information.  As I have been doing my holiday
>>> shopping
>>> online I have come across some websites that I cannot use with Jaws or
>>> NVDA.
>>> Is there anywhere I can get more advice about this?  If I contact these
>>> companies to suggest that they make their sites accessible, where do I
>>> send
>>> them for more information?  Does NFB have anyone who deals with this
>>> issue?
>>> In addition to being totally blind I also have significant medical and
>>> physical disabilities making getting out to the stores quite a 
>>> challenge.
>>> Therefore I do depend a great deal on being able to shop online.  I will
>>> appreciate any advice and information.  Thanks for your help.
>>>
>>> Sandra Johnson
>>> SLJohnson25 at comcast.net
>>>
>>
>> --
>>
>
>
> -- 
> Lori Motis
> Publisher & Editor of The Blind Post
> www.theblindpost.com
>
> _______________________________________________
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