[Electronics-Talk] [Blindtlk] Online Shopping Difficulties

Thu Dec 8 01:21:26 UTC 2016

Was jet ever safari-friendly?  My reason for asking is Apple used a 
control on its website windows didn't know anything about and the same 
transaction I couldn't do on a windows computer I could do on a mac. 
The control for checkout may either be standard for an operating system 
other than windows or it may be a proprietary control.  When 
difficulties like this happen it's good to document where on a site and 
what control it was that caused the road block.  Then try looking up the 
control online to see if it's a standard windows control.  If not, that 
fact could be responsible for many of these problems.  In complaint 
messages if an accurate statement can be made that control-x was used 
and that control-x is not a standard windows control but some kind of 
proprietary control it can make work for designers on the other end 
quicker and easier.

On Wed, 7 Dec 2016, Pamela Dominguez via Electronics-Talk wrote:

> Date: Wed, 7 Dec 2016 17:49:14
> From: Pamela Dominguez via Electronics-Talk <electronics-talk at nfbnet.org>
> To: Discussion of accessible home electronics and appliances
>     <electronics-talk at nfbnet.org>
> Cc: Pamela Dominguez <geodom at optonline.net>
> Subject: Re: [Electronics-Talk] [Blindtlk] Online Shopping Difficulties
> 
> I have had trouble with Jet.  I can do everything except check out.  When I 
> call to get their help, they don't seem to want to help me.  The last one 
> said it wasn't her job.  When I said I was using a screenreader, she did it 
> anyway.  The first guy I talked to said he didn't know what a screenreader 
> was, and had never heard of this.  Anyway: I have been told, the other day, 
> that Wal-mart bought Jet, so I don't know how long it will be around, at 
> least in its present form, anyway.  About people helping when you call up: 
> peapod.com knows about accessability and screenreaders, and told me they are 
> working on trying to make it fully accessible.  They put down that I use 
> window eyes, so when I call, they check me out with no questions.  Pam.
>
> -----Original Message----- From: Michael via Electronics-Talk
> Sent: Tuesday, December 06, 2016 12:08 AM
> To: Discussion of accessible home electronics and appliances
> Cc: Michael
> Subject: Re: [Electronics-Talk] [Blindtlk] Online Shopping Difficulties
>
>   During the past summer I discovered a site very similar to Amazon but
> with greater discounts and a lower minimum purchase amount for free
> shipping.  Jet.com is the site and seemed to be very accessible, so I signed
> up and began to make a shopping list.  By the time I got back to the site to
> make my first order, the site layout had been changed and there was no
> longer a search field as it had been replaced with a graphic to sign on and
> search.  I called customer service and spoke to a JetHead as they call
> themselves and the rep seemed most interested in my case.  She sent my
> complaint up the chain and within two weeks the site was once again
> completely accessible so I placed an order.  But.......two weeks later the
> same thing happened once again and I proceeded once again as before.  The
> site is now user friendly and I would recommend the site for the discounts
> they offer.
>
> If you do not know, Jet.com was bought out by WalMart this past summer and
> it will soon become WalMart's online site.  The site looks a lot like Amazon
> but they offer more discounts, especially if you watch their periodic
> emails.
>
> I was impressed at how quickly and focused they seemed to be to make their
> site accessible to all users.
>
> Michael
> -----Original Message----- From: cheez via Electronics-Talk
> Sent: Monday, December 05, 2016 10:08 PM
> To: Discussion of accessible home electronics and appliances
> Cc: cheez
> Subject: Re: [Electronics-Talk] [Blindtlk] Online Shopping Difficulties
>
> I don't know about other companies, but Amazon will do a transaction for you
> if you call the customer service line.  They are great when it comes to
> assisting us folk.
>
> Customer Service:
> 866-216-1072
> MP3 Tech Support:
> 888-802-3083
> Amazon Local
>
> Vince
>
> ----- Original Message ----- From: "Lori Motis via Electronics-Talk" 
> <electronics-talk at nfbnet.org>
> To: "Discussion of accessible home electronics and appliances"
> <electronics-talk at nfbnet.org>
> Cc: "Lori Motis" <ljm2561 at gmail.com>
> Sent: Monday, December 05, 2016 3:34 PM
> Subject: Re: [Electronics-Talk] [Blindtlk] Online Shopping Difficulties
>
>
>> I have noticed that a lot of websites have gone to a different website
>> design like Wall mart and Home Depot, and others. I am an avid online
>> shopper using Jaws. These newer versions seem to have something called
>> a toolbar with buttons that can interfere with your navigation. I tend
>> to use the find command a lot and take time exploring these new
>> toolbars and something called slides. The info is there, but you just
>> have to play a little to figure out this new arrangement. I use Amazon
>> a lot and find it easy to use.
>> Hope you can get your shopping done, and you might try calling the
>> store too. Many have great customer service.
>> Lori AKA Food Lady
>> 
>> 
>> On 12/4/16, Jude DaShiell via Electronics-Talk
>> <electronics-talk at nfbnet.org> wrote:
>>> document what browsers and what browser versions were used to access the
>>> sites  and what versions of jaws and nvda were used.  With each set of
>>> this information document where you were in the purchase process and
>>> what happened or didn't happen that caused your failures.  Before you do
>>> any of that though if you have office 2010, find out how to download and
>>> install window-eyes as a 3rd screen reader and try window-eyes with all
>>> of these sites with the browsers used earlier.  I recommend if at all
>>> possible having someone who can see the screen as you work be with you
>>> and have them document the failures as both you and they listen to the
>>> screen readers and they watch your screen.  In the Navy that's called
>>> functional web accessibility testing and everything you do and
>>> everything that happens and doesn't happen that should happen needs to
>>> be written down.  It's a lot of work, but at the end of it it leaves the
>>> guilty parties with no wiggle room.  I would if I were you send copies
>>> of what is discovered and documented along with times and dates tests
>>> were done to the N.F.B. since leadership and legal department will be
>>> able to find grounds for getting the store's attention later if it
>>> should come to that.  Let the stores know your findings have also been
>>> sent to the N.F.B. and whoever is your sighted assistant needs to sign
>>> and date each page of the documentation.
>>> 
>>> On Sun, 4 Dec 2016, S L Johnson via blindtlk wrote:
>>> 
>>>> Date: Sun, 4 Dec 2016 20:35:02
>>>> From: S L Johnson via blindtlk <blindtlk at nfbnet.org>
>>>> Reply-To: S L Johnson <SLJohnson25 at comcast.net>,
>>>>     Blind Talk Mailing List <blindtlk at nfbnet.org>
>>>> To: Blind-Talk <blindtlk at nfbnet.org>
>>>> Cc: S L Johnson <SLJohnson25 at comcast.net>, electronics-talk at nfbnet.org
>>>> Subject: [Blindtlk] Online Shopping Difficulties
>>>> 
>>>> Hello:
>>>> 
>>>> I apologize in advance if I have sent this to the wrong place but, I need
>>>> some suggestions and information.  As I have been doing my holiday
>>>> shopping
>>>> online I have come across some websites that I cannot use with Jaws or
>>>> NVDA.
>>>> Is there anywhere I can get more advice about this?  If I contact these
>>>> companies to suggest that they make their sites accessible, where do I
>>>> send
>>>> them for more information?  Does NFB have anyone who deals with this
>>>> issue?
>>>> In addition to being totally blind I also have significant medical and
>>>> physical disabilities making getting out to the stores quite a challenge.
>>>> Therefore I do depend a great deal on being able to shop online.  I will
>>>> appreciate any advice and information.  Thanks for your help.
>>>> 
>>>> Sandra Johnson
>>>> SLJohnson25 at comcast.net
>>>> 
>>> 
>>> --
>>> 
>> 
>> 
>> -- 
>> Lori Motis
>> Publisher & Editor of The Blind Post
>> www.theblindpost.com
>> 
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