[Electronics-Talk] Cable accessibility

[Ray Foret Jr]

I have Comcast.  I am using Voice Guidance to directly control my DVR, guide, menu structure including on demand and so forth.  From what I am seeing here, Comcast appears to be the only cable company even willing to actively provide accessibility for its blind customers.  The Voice Guidance feature is in fact part of their X1 Xfinity platform.  While I have heard unconfirmed roomers about AT&T Uverse offering some kind of accessibility, I know nothing other than that.  The other companies have no excuse not to provide accessibility.  Frankly, I think it's grocely unfair that those of y'all who do not have comcast cannot enjoy the same accessibility that we who do have it enjoy.
For my part, I should like to know what the different companies are oficially saying about accessibility.  One final thought.  Were I you, I would not count on the regular customer service rep to be at all informed about accessibility.  I rather doubt they would know the meaning of the word.


Sent from my Mac, The Only computer with full accessibility for the blind built-in

Sincerely, The Constantly Barefooted Ray,

Still a very happy Comcast XFinity Voice Guidance, Mac, Verizon Wireless iPhone6+ and Apple TV user!

> On Feb 15, 2016, at 11:02 AM, Merv Keck via Electronics-Talk <electronics-talk at nfbnet.org> wrote:
> 
> Hi,
> I have Brighthouse. Their idea of accessibility is if you are blind you can
> call them and they will read your bill over the phone for you. Laughs!
> Seriously that is what their web site actually says under accessibility.
> That and they have wheelchair ramps at the bill paying sites.
> I gave up the DVR because their iPhone app will allow me to set up the
> recording of a program but once that program was recorded I had no way of
> accessing the recording on either the DVR or the iPhone. So I might have 20
> programs on the DVR but the only way I could find which one I was looking
> for was to start each program until I found what I was looking for.
> Obviously in a TV series that didn't work for viewing a series in order. So
> I decided to save the money and get a standard box. 
> I have a sixty inch HDTV but I never watch it because it is too much of a
> pain trying to find something and I can no longer see the screen as of about
> 14 months ago now anyway.
> 
> -----Original Message-----
> From: Electronics-Talk [mailto:electronics-talk-bounces at nfbnet.org <mailto:electronics-talk-bounces at nfbnet.org>] On
> Behalf Of Brent Harding via Electronics-Talk
> Sent: Monday, February 15, 2016 11:46 AM
> To: Discussion of accessible home electronics and appliances
> <electronics-talk at nfbnet.org <mailto:electronics-talk at nfbnet.org>>
> Cc: Brent Harding <brent at hostany.net <mailto:brent at hostany.net>>
> Subject: Re: [Electronics-Talk] Cable accessibility
> 
> I wish Time Warner would come out with something as well. I would really
> like to have a DVR that I can control. I'm not in a part of town where
> Uverse is available like I was when it first came out in other parts of
> town. I had to remember a little bit of menu options, but I could schedule
> the recordings online back then, but that system had a dedicated DVR button
> that only brought up previous recordings.
> 
> ----- Original Message -----
> From: "Tracy Carcione via Electronics-Talk" <electronics-talk at nfbnet.org>
> To: "'Discussion of accessible home electronics and appliances'" 
> <electronics-talk at nfbnet.org>
> Cc: "Tracy Carcione" <carcione at access.net>
> Sent: Monday, February 15, 2016 9:05 AM
> Subject: [Electronics-Talk] Cable accessibility
> 
> 
>> My husband has been calling Cablevision for years to talk about
>> accessibility.  Within the last couple months, they've actually started to
>> respond, and he's been talking to one of their developers about ways to
>> improve the accessibility of their website and app.  She says they will 
>> have
>> significant improvements within this year.
>> 
>> If we can use their app or website to do things like program the DVR, that
>> would be a big improvement.  Progress is slow, but we feel like we're
>> starting to get somewhere.  My man's consistent complaining may be paying
>> off.
>> 
>> Go thou and do likewise.
>> 
>> Tracy
>> 
>> 
>> 
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> 
> 
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