[Electronics-Talk] Cable accessibility

Mon Feb 15 23:08:05 UTC 2016

I thought I heard on Main Menu when they did that interview for the audio 
description stuff that Charter might be working on something, but they kind 
of spoke between the lines, which is probably standard when it comes to 
unreleased stuff, at least until a date is set for it to go live or to be 
polished enough to make releases about. Maybe that was the interview that 
hinted subtly about Uverse as well. I would agree that it is probably either 
too early for customer service to know anything, or too early for them to 
disclose it if they do.
----- Original Message ----- 
From: "Ray Foret Jr via Electronics-Talk" <electronics-talk at nfbnet.org>
To: "Discussion of accessible home electronics and appliances" 
<electronics-talk at nfbnet.org>
Cc: "Ray Foret Jr" <rforet7706 at comcast.net>
Sent: Monday, February 15, 2016 11:36 AM
Subject: Re: [Electronics-Talk] Cable accessibility


>I have Comcast.  I am using Voice Guidance to directly control my DVR, 
>guide, menu structure including on demand and so forth.  From what I am 
>seeing here, Comcast appears to be the only cable company even willing to 
>actively provide accessibility for its blind customers.  The Voice Guidance 
>feature is in fact part of their X1 Xfinity platform.  While I have heard 
>unconfirmed roomers about AT&T Uverse offering some kind of accessibility, 
>I know nothing other than that.  The other companies have no excuse not to 
>provide accessibility.  Frankly, I think it's grocely unfair that those of 
>y'all who do not have comcast cannot enjoy the same accessibility that we 
>who do have it enjoy.
> For my part, I should like to know what the different companies are 
> oficially saying about accessibility.  One final thought.  Were I you, I 
> would not count on the regular customer service rep to be at all informed 
> about accessibility.  I rather doubt they would know the meaning of the 
> word.
>
>
> Sent from my Mac, The Only computer with full accessibility for the blind 
> built-in
>
> Sincerely, The Constantly Barefooted Ray,
>
> Still a very happy Comcast XFinity Voice Guidance, Mac, Verizon Wireless 
> iPhone6+ and Apple TV user!
>
>> On Feb 15, 2016, at 11:02 AM, Merv Keck via Electronics-Talk 
>> <electronics-talk at nfbnet.org> wrote:
>>
>> Hi,
>> I have Brighthouse. Their idea of accessibility is if you are blind you 
>> can
>> call them and they will read your bill over the phone for you. Laughs!
>> Seriously that is what their web site actually says under accessibility.
>> That and they have wheelchair ramps at the bill paying sites.
>> I gave up the DVR because their iPhone app will allow me to set up the
>> recording of a program but once that program was recorded I had no way of
>> accessing the recording on either the DVR or the iPhone. So I might have 
>> 20
>> programs on the DVR but the only way I could find which one I was looking
>> for was to start each program until I found what I was looking for.
>> Obviously in a TV series that didn't work for viewing a series in order. 
>> So
>> I decided to save the money and get a standard box.
>> I have a sixty inch HDTV but I never watch it because it is too much of a
>> pain trying to find something and I can no longer see the screen as of 
>> about
>> 14 months ago now anyway.
>>
>> -----Original Message-----
>> From: Electronics-Talk [mailto:electronics-talk-bounces at nfbnet.org 
>> <mailto:electronics-talk-bounces at nfbnet.org>] On
>> Behalf Of Brent Harding via Electronics-Talk
>> Sent: Monday, February 15, 2016 11:46 AM
>> To: Discussion of accessible home electronics and appliances
>> <electronics-talk at nfbnet.org <mailto:electronics-talk at nfbnet.org>>
>> Cc: Brent Harding <brent at hostany.net <mailto:brent at hostany.net>>
>> Subject: Re: [Electronics-Talk] Cable accessibility
>>
>> I wish Time Warner would come out with something as well. I would really
>> like to have a DVR that I can control. I'm not in a part of town where
>> Uverse is available like I was when it first came out in other parts of
>> town. I had to remember a little bit of menu options, but I could 
>> schedule
>> the recordings online back then, but that system had a dedicated DVR 
>> button
>> that only brought up previous recordings.
>>
>> ----- Original Message -----
>> From: "Tracy Carcione via Electronics-Talk" <electronics-talk at nfbnet.org>
>> To: "'Discussion of accessible home electronics and appliances'"
>> <electronics-talk at nfbnet.org>
>> Cc: "Tracy Carcione" <carcione at access.net>
>> Sent: Monday, February 15, 2016 9:05 AM
>> Subject: [Electronics-Talk] Cable accessibility
>>
>>
>>> My husband has been calling Cablevision for years to talk about
>>> accessibility.  Within the last couple months, they've actually started 
>>> to
>>> respond, and he's been talking to one of their developers about ways to
>>> improve the accessibility of their website and app.  She says they will
>>> have
>>> significant improvements within this year.
>>>
>>> If we can use their app or website to do things like program the DVR, 
>>> that
>>> would be a big improvement.  Progress is slow, but we feel like we're
>>> starting to get somewhere.  My man's consistent complaining may be 
>>> paying
>>> off.
>>>
>>> Go thou and do likewise.
>>>
>>> Tracy
>>>
>>>
>>>
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>>
>>
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