[Electronics-Talk] Cable box Accessibility

[Brad Hodges]

Cullen and all:


I have been shopping for an alternative to Comcast, on account of their 
escalating price and poor technical performance. In the week before 
Convention I inquired of both Dish and Directv about the availability of 
accessible set top boxes.


The Dish sales rep with whom I was talking immediately replied that they 
have an accessibility module which they would provide without charge and 
install with the rest of the equipment. She pleasantly offered to make a 
note with my service address to ensure that the extra equipment would be 
installed.


At Directv,three sales reps, including an individual who identified 
themselves as a supervisor  could never answer the question.I have no 
way of knowing if they can provide accessibility.

After my Directv calls, I began to search for their regulatory 
compliance group but was not able to identify a contact. If this is a 
question which is of importance we might ask the National Office for 
some assistance tracking down definitive information for both services.


Brad Hodges

brad.hodges at outlook.com



On 7/15/2016 12:36 AM, Dennis Long via Electronics-Talk wrote:
> Directtv needs to put one out
> Sent from my Android phone using Aqua Mail
>
>
>
> On July 15, 2016 12:35:08 AM Cullen via Electronics-Talk
> <electronics-talk at nfbnet.org> wrote:
>
>> hi all,
>> I just realized that the deadline for making Cable boxes accessible is fast
>> approaching, and I have not heard anything from other companies about their
>> plans. It looks like Comcast is the only company with a talking TV
>> interface. Has anyone heard from any of the other cable companies about
>> their plans to make their boxes accessible? I’m surprised that we didn’t
>> hear anything at Convention. On another note, I read on another list that
>> Comcast improved Voice Guidance so that it will now read notifications,
>> such as incoming phone calls and voicemails. Has anyone noticed this? It
>> doesn’t seem to be working on my system. I’m really impressed with what
>> Comcast has done, but it’s time for other companies to catch on.
>> Just my thoughts,
>> Cullen
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