[Electronics-Talk] Unable to Complete Lyft Ride Requests Using Siri

[cheez]

Hi, Peter:
I haven't used Lyft in quite some time now--due to a 28-day fare special I 
have with Uber.
But I'm having an issue with Uber.  It's not allowing me to send a text 
message to the driver to inform them I'm blind.
You think Lyft's tech support is bad.  So is Uber's.
I'm running IOS 11.03 on my i5s, and I've un-installed and re-installed the 
Uber app to no avail.
But what makes things worse is that the Uber driver can send me a text and I 
can reply!  Crazy!
Apple says they don't deal with third-party entities.  So they weren't of 
any help.  I was told to do what I had already done. with the app.
So the beat goes on and I continue to deal with the frustration.
Hope you get your issue resolved.

Vince

----- Original Message ----- 
From: "Peter Donahue via Electronics-Talk" <electronics-talk at nfbnet.org>
To: <peel-the-apple at groups.io>
Cc: "Peter Donahue" <pdonahue2 at satx.rr.com>; "'Discussion of accessible home 
electronics and appliances'" <electronics-talk at nfbnet.org>; 
<blind-philly-comp at freelists.org>
Sent: Wednesday, October 11, 2017 6:43 PM
Subject: [Electronics-Talk] Unable to Complete Lyft Ride Requests Using Siri


> Good evening everyone,
>
>
>
>                We began using Lyft and Uber last spring and love these
> services. We use both of them with our iPhones and Siri. Until recently
> we've been able to make and complete ride requests with Siri. This is 
> still
> the case with Uber but we think something may have changed when making 
> ride
> requests with Lyft.
>
>
>
>                When requesting a ride with Siri and Lyft we can dictate 
> the
> ride information using Siri and are then presented with an estimated time 
> of
> arrival. Siri then asks is we wish to request this ride to which we answer
> "Yes." Until now once we confirm our ride request via Siri the ride is on
> its way.
>
>
>
> Lately when asked if we wish to request this trip by Siri we've been
> receiving a message saying "We're sorry. You must complete this request in
> the App." One can open the Lyft App by double tapping the "Open Lyft" 
> Button
> on the iPhone screen. When the Lyft App is open we can review the pickup 
> and
> destination addresses allowing us to confirm that the information is
> correct. Below this information near the iPhone's "Home Button" appears a
> button called "Request Lyft." If one double-taps this button the request 
> is
> executed and you're soon on your way to where you need to go.
>
>
>
>                We're wanting to know if anyone else has had this happen to
> see if this is a new ride confirmation procedure put in place by Lyft, or 
> if
> Siri and the current version of the Lyft App we're using aren't playing
> together well. We think there may be a possibility that it may have to do
> with the Lyft App being taylored to iOS11 is no longer working properly
> under iOS10. We have an appointment at our local Apple Store to get help
> upgrading to iOS11 and to have this and a few other issues addressed.
> Perhaps there's a setting one must change in the latest version of Lyft 
> that
> will allow ride requests to be completed entirely with Siri.
>
>
>
>                Finding information addressing this issue on the Lyft
> Website is fast becoming like a trip to the dentist. These guys have a 
> great
> service but it would be nice to have manuals one can read online or
> download. Perhaps the likes of David Pogue will come out with a book
> entitled "Using Lyft: The Missing Manual."If this an issue for some Lyft
> customers I hope they fix it in the next upgrade. Please let us know if 
> you
> have had this same thing occur.
>
>
>
> Peter Donahue
>
>
>
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