[Electronics-Talk] Altice One cable box

[Andy Baracco]

I have the accessible cable box from Spectrum, but at this time it doesn't 
accept voice commands. I was told that this would come later.

Andy

----- Original Message ----- 
From: "Andrews,David B (DEED) via Electronics-Talk" 
<electronics-talk at nfbnet.org>
To: "Discussion of accessible home electronics and appliances" 
<electronics-talk at nfbnet.org>
Cc: "Andrews, David B (DEED)" <david.b.andrews at state.mn.us>
Sent: Monday, December 24, 2018 8:40 AM
Subject: Re: [Electronics-Talk] Altice One cable box


> Yes, several companies do have set-top boxes that talk. I have used the 
> one from Comcast -- I think it is the X-1.
>
> With large companies -- you can't always believe what customer service 
> people say, or don't say. It is hard for a company to get a large 
> workforce to deliver a consistent, and accurate message to customers.
>
> They only know what they are told, or what is on the screen in front of 
> them -- which isn't much.
>
> Dave
>
>
> Dave
>
>
>
> David Andrews | Chief Technology Officer
> Minnesota Department of Employment and Economic Development
> State Services for the Blind
> 2200 University Ave West, Suite 240, St. Paul MN 55114
> Direct: 651-539-2294
> Web | Twitter | Facebook
>
>
>
> -----Original Message-----
> From: Electronics-Talk [mailto:electronics-talk-bounces at nfbnet.org] On 
> Behalf Of Tracy Carcione via Electronics-Talk
> Sent: Monday, December 24, 2018 10:34 AM
> To: 'Discussion of accessible home electronics and appliances' 
> <electronics-talk at nfbnet.org>
> Cc: Tracy Carcione <carcione at access.net>
> Subject: [Electronics-Talk] Altice One cable box
>
> We were supposed to get a new cable box, with a remote that you can talk 
> to, and, much more important, "voice guidance" that guides a blind person 
> through the menus.
>
> The cable company website says:
>
> Altice One: Audible UI
>
> Altice One offers an audible UI (User Interface) that enables customers 
> with visual disabilities to interact with the platform to discover and 
> enjoy content.
>
> How Voice Guidance Works
>
> Voice Guidance "speaks" what's on the screen and includes details such as 
> program descriptions and navigational instructions to help customers 
> navigate the user interface decide what to watch.
>
> Using your Altice One remote, you have the ability to independently change 
> channels, search for shows, enable closed captioning and more by using 
> voice commands.
>
>
>
> But all the tech people know about is talking to the remote.  They all 
> insist that nothing will talk to me.
>
> Do other people have some similar cable box, possibly with a different 
> name?
> Can anyone advise me? Are the tech people just ignorant, or is this yet 
> another accessibility lie?
>
>
>
> I was all excited to finally have something that actually is usable, but 
> no.
> I'm so disappointed.  My cable company's "accessibility" is a bad joke, 
> and I'm not laughing.
>
> Tracy
>
> _______________________________________________
> Electronics-Talk mailing list
> Electronics-Talk at nfbnet.org
> http://nfbnet.org/mailman/listinfo/electronics-talk_nfbnet.org
> To unsubscribe, change your list options or get your account info for 
> Electronics-Talk:
> http://nfbnet.org/mailman/options/electronics-talk_nfbnet.org/wq6r%40socal.rr.com