[Electronics-Talk] Amazon Accessibility Question

[Gerald Levy]

The Amazon Accessibility helpline is not for finding out whether a 
particular product is blind accessible.  The customer service agent can 
only tell you what the product description, instruction manual or web 
site pictures or graphics say about a product.  So for instance, the 
agent may not be able to tell you whether a particular microwave you're 
interested in buying has a tactile keypad because the product 
description doesn't make any mention of it, and the agent can't tell 
from a picture whether the keypad has raised buttons or tactile 
indicators. Amazon customer service agents have no knowledge about 
specific products that might be blind accessible. The best way to find 
out about a product's accessibility is to ask a question on the Amazon 
question and answer section for a particular product and get feedback 
from customers who already own it and can provide more information based 
on hands-on experience than an Amazon customer service agent. I do this 
all the time.


Gerald



On 11/10/2019 10:04 AM, wmodnl wmodnl via Electronics-Talk wrote:
> I am glad some of you had luck calling the accessibility line. I remember this story in the news when someone tried to call them regarding Prime Day. Have a good morning.
>
> https://www.forbes.com/sites/peterslatin/2019/07/17/prime-accessibility-flop-on-amazon-prime-day/#45b73fdc109e
>
>
>
> On Nov 10, 2019, at 9:29 AM, Tracy Carcione via Electronics-Talk <electronics-talk at nfbnet.org<mailto:electronics-talk at nfbnet.org>> wrote:
>
> When I've called the help line, it seemed the only info they had was the
> same as is on the website.
> I've had pretty good luck finding out about accessibility by asking
> questions in the "ask a question" section of the website.  Recently, I asked
> if the buttons on a Bluetooth speaker were easy to feel, and, within a
> couple hours, I had a couple answers saying that they are, plus a
> description of what button is where.  I bought it, and the people who
> answered were right--they are easy to feel, and the description was useful,
> too.
> Tracy
>
>
> -----Original Message-----
> From: Electronics-Talk [mailto:electronics-talk-bounces at nfbnet.org] On
> Behalf Of Holly via Electronics-Talk
> Sent: Sunday, November 10, 2019 1:33 AM
> To: Discussion of accessible home electronics and appliances
> Cc: Holly
> Subject: Re: [Electronics-Talk] Amazon Accessibility Question
>
> I think the Amazon accessibility line is for general questions, if you have
> any questions about navigating and ordering products.
>
> I don't think they have info about specific products and if they are
> accessible or not, if that is what you are asking about.
>
>
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