[Electronics-Talk] Changes to AIRA 5-minute offer

[slstanzel at kc.rr.com]

I know there is an NFB plan for our members. Do any of you know what that costs?

Susie Stanzel

-----Original Message-----
From: Electronics-Talk <electronics-talk-bounces at nfbnet.org> On Behalf Of Tracy Carcione via Electronics-Talk
Sent: Wednesday, August 19, 2020 10:31 AM
To: 'Discussion of accessible home electronics and appliances' <electronics-talk at nfbnet.org>
Cc: Tracy Carcione <carcione at access.net>
Subject: Re: [Electronics-Talk] Changes to AIRA 5-minute offer

In my experience, the agents are genuinely trying to be helpful.  If, say, the place I'm looking is dark, they'll ask if they can turn on the phone flashlight, which takes a few seconds max.
Tracy


-----Original Message-----
From: Electronics-Talk [mailto:electronics-talk-bounces at nfbnet.org] On Behalf Of Star Gazer via Electronics-Talk
Sent: Wednesday, August 19, 2020 11:13 AM
To: Discussion of accessible home electronics and appliances
Cc: Star Gazer
Subject: Re: [Electronics-Talk] Changes to AIRA 5-minute offer

Is this a real five minutes or what I call a game five minutes? 
What if say, you are looking for something in your pantry, but the pantry light is off, will the agent tell you to turn the light on, or in my husband’s words “play dumb” so you have to call back and pay? 


Sent from Mail for Windows 10

From: Tracy Carcione via Electronics-Talk
Sent: Wednesday, August 19, 2020 9:52 AM
To: 'Discussion of accessible home electronics and appliances'
Cc: Tracy Carcione
Subject: [Electronics-Talk] Changes to AIRA 5-minute offer

AIRA is changing its free 5 minutes offer.  They were losing money on it.
I've pasted the relevant bit from the newsletter below my signature.

Tracy

 

As of August 25 at 6:00am Pacific time, Aira will provide two tiers of "Free 5", one for guests and another for paid subscribers. 

 

Guests may make one (1) free call every 24 hours of up to five minutes in length. 

 

Paid subscribers may make one (1) free call of up to five minutes in length every four hours. 

 

The app will have a timer located in the usage tab to make it easy to know when you can make your next call. For more about these changes, please check out our Frequently Asked Questions here: https://aira.io/aira-is-free 

 

 

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