[Electronics-Talk] Changes to AIRA 5-minute offer

Sat Aug 29 23:28:17 UTC 2020

Hello,

I had a feeling that they would limit it.  Way too many people used and abused it so they could get a free ride. 

I agree, I have no problem paying for it. 

After a nasty separation I have to use it often, but I had to downgrade to the $20 plan. But I still felt like I should pay for something instead of taking advantage of the 5 minute option. 

The folks that abused it to get something for nothing did this. It really sucks that people are always trying to get away with ! something for nothing.

Sincerely,

Jennifer Penkaty soon to be Jennifer Perdue again and alwaysTo: Discussion of accessible home electronics and appliances <electronics-talk at nfbnet.org>
Cc: Mervin Keck <blind5sparrow at outlook.com>
Subject: Re: [Electronics-Talk] Changes to AIRA 5-minute offer

I just moved from Florida to Pennsylvania on August 14th. It was the first time I have made a major move without any useable vision. I have made quite a few moves in my life but I always had some vision before. This time I  had no physical help for the seven weeks I had to prepare for the move. On the day I moved I did have three sighted people help move but I was still on my own getting to the Hotel and then getting to the airport the next morning and on the plane. It was only the second time I ever flew commercial. I hate to fly. And I don't care for crowds.
During those seven weeks AIRA helped me many times and I was glad to pay for their services. I  do not have the if its for free its for me mentality. I believe in paying for quality services. I don't mind saving for something I want and I don't mind budgeting so I can afford something I need. I have no issues with AIRA limiting their free calls so they can stay in business because I hope they stay around a long time. 
I had a friend who helped me with a lot of online stuff. And AIRA walked me through everything from changing addresses to reading labels to finding new landmarks at the new place. Even learning my new washer and dryer I just bought. AIRA even used team viewer and helped me get the correct Keurig so I didn't end up with one with a touch screen. I simply love those people and I recently upgraded my plan because I knew with the recent move I would need them even more than usual.
Merv

-----Original Message-----
From: Electronics-Talk <electronics-talk-bounces at nfbnet.org> On Behalf Of Tom Evans via Electronics-Talk
Sent: Monday, August 24, 2020 8:11 PM
To: Discussion of accessible home electronics and appliances <electronics-talk at nfbnet.org>
Cc: Tom Evans <tevans2003 at sbcglobal.net>
Subject: Re: [Electronics-Talk] Changes to AIRA 5-minute offer

Free of course doesn’t keep them alive and important to pay for what I think is a complete game changer. I’m doing this from memory as the plan change today. Free five minutes every 24 hours or If you have a plan then free five minutes every four hours and then with the plans you basically get a little less and dollar cost or a few extra minutes. And the minutes do not roll over at the end of the month. $20 for 30 minutes, $100 for 140 minutes or $200 for 300 minutes. If you run out then the bundles do roll over. $30 for 25 minutes or $50 for 50 minutes or $90 for 100 minutes. Again doing this from memory and if wrong please correct.

Sent from my iPhone

> On Aug 22, 2020, at 12:21 PM, Susan Stanzel via Electronics-Talk <electronics-talk at nfbnet.org> wrote:
> 
> I know there is an NFB plan for our members. Do any of you know what that costs?
> 
> Susie Stanzel
> 
> -----Original Message-----
> From: Electronics-Talk <electronics-talk-bounces at nfbnet.org> On Behalf Of Tracy Carcione via Electronics-Talk
> Sent: Wednesday, August 19, 2020 10:31 AM
> To: 'Discussion of accessible home electronics and appliances' <electronics-talk at nfbnet.org>
> Cc: Tracy Carcione <carcione at access.net>
> Subject: Re: [Electronics-Talk] Changes to AIRA 5-minute offer
> 
> In my experience, the agents are genuinely trying to be helpful.  If, say, the place I'm looking is dark, they'll ask if they can turn on the phone flashlight, which takes a few seconds max.
> Tracy
> 
> 
> -----Original Message-----
> From: Electronics-Talk [mailto:electronics-talk-bounces at nfbnet.org] On Behalf Of Star Gazer via Electronics-Talk
> Sent: Wednesday, August 19, 2020 11:13 AM
> To: Discussion of accessible home electronics and appliances
> Cc: Star Gazer
> Subject: Re: [Electronics-Talk] Changes to AIRA 5-minute offer
> 
> Is this a real five minutes or what I call a game five minutes? 
> What if say, you are looking for something in your pantry, but the pantry light is off, will the agent tell you to turn the light on, or in my husband’s words “play dumb” so you have to call back and pay? 
> 
> 
> Sent from Mail for Windows 10
> 
> From: Tracy Carcione via Electronics-Talk
> Sent: Wednesday, August 19, 2020 9:52 AM
> To: 'Discussion of accessible home electronics and appliances'
> Cc: Tracy Carcione
> Subject: [Electronics-Talk] Changes to AIRA 5-minute offer
> 
> AIRA is changing its free 5 minutes offer.  They were losing money on it.
> I've pasted the relevant bit from the newsletter below my signature.
> 
> Tracy
> 
> 
> 
> As of August 25 at 6:00am Pacific time, Aira will provide two tiers of "Free 5", one for guests and another for paid subscribers. 
> 
> 
> 
> Guests may make one (1) free call every 24 hours of up to five minutes in length. 
> 
> 
> 
> Paid subscribers may make one (1) free call of up to five minutes in length every four hours. 
> 
> 
> 
> The app will have a timer located in the usage tab to make it easy to know when you can make your next call. For more about these changes, please check out our Frequently Asked Questions here: https://aira.io/aira-is-free 
> 
> 
> 
> 
> 
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