[Faith-talk] A bit off topic, caution I need to share about technology

Fri Aug 11 22:39:03 UTC 2017

I would never agree to have service from a company claiming to be Microsoft technical support, especially if they called me first and told me that I needed the service.

Sarah Blake LaRose
http://www.sarahblakelarose.com
Accessible instruction in Biblical languages

-----Original Message-----
From: Faith-Talk [mailto:faith-talk-bounces at nfbnet.org] On Behalf Of Bill Outman via Faith-Talk
Sent: Friday, August 11, 2017 6:22 PM
To: 'Faith-talk, for the discussion of Blindness in faith and religion' <faith-talk at nfbnet.org>
Cc: Bill Outman <woutman at earthlink.net>
Subject: [Faith-talk] A bit off topic, caution I need to share about technology

Good evening, friends.  

I had an experience with technology that hopefully has been resolved, but it is a cautionary situation we should be aware of.  

I had remote service done on my laptop over the weekend, an although the repair work seems to have technical merit, the business practices of the company detracted from the value of the work they might have earned payment for.  

The firm was Itech Services, also going by the name Agile.  While they appear to be a real company, they played fast and loose, claiming by their on line ad that their phone number was Microsoft Technical Support, only to find they were an independent company that aggressively sold their service and technical support plans.  

They were also inadequate in documenting their work and contract as well as not completely disclosing their physical location and were unable to fully articulate the consumer protection they operate under.  

So despite saying they were certified techs by both Microsoft and Apple and appearing to do good work,  I had to ask for a refund upon cancellation of my contract, which they agreed to today after I had contacted my bank yesterday.  

My mom had been defrauded by a similar company some time ago, requiring additional service at extra expense.  

To put it in faith terms, casting themselves as MS Tech Support was the original sin.  I might have been willing to negotiate with them if their business strategy had been more forthcoming and they hadn't flunked the business 101, and been more mindful this is a field that requires building of trust, especially with some of the things we have to worry about today.
It's too bad that a legitimate market slot, remote computer service and support, has to be so frought.  

As I say, I've put this out as a word of caution.  

By the way best wishes to all those who were mentioned today on this list in need of prayer for their situations, too many to remember and many of the circumstances noted are difficult.  I can be thankful at least my challenge that began last weekend with the computer situation seems to be resolving without too much harm.  

Bill Outman 

_______________________________________________
Faith-Talk mailing list
Faith-Talk at nfbnet.org
http://nfbnet.org/mailman/listinfo/faith-talk_nfbnet.org
To unsubscribe, change your list options or get your account info for Faith-Talk:
http://nfbnet.org/mailman/options/faith-talk_nfbnet.org/sarah%40sarahblakelarose.com