[gui-talk] anti-virus software interferes with screenreader?

[Steve Jacobson]

If you have had this same problem on three computers, then I think there is likely some common combination of software you are running that is causing the problem.  
You said you are using Window-Eyes 7.11 and 7.21.  Since 7.2 is not out yet, maybe you are already using the public beta I mentioned.  When I mentioned that the 
public beta was stable, I meant that one shouldn't be afraid to try it because it is a beta.  some betas that one tries are not stable.  Window-eyes has generally been 
stable for me, though, but that doesn't mean that some combination of software and hardware are not acting up in your case.  Has this problem always happened as 
long as you have had Window-Eyes or did it start at some point?  If you installed NOD32 recently, are you certain that you got all elements of your previous virus 
checker off your machine?  Particularly Mcaffee and Symantec can be difficult to uninstall.  Have you done a scan for malicious software to make sure you don't 
have something unknown to you running on your computer?  Are you running other software even as a demo such as JFW.  JFW and Window-Eyes should coexist, 
but if you have an old version of JFW even as a demonstration copy you could have issues with display drivers, but it would have to be a pretty old version.  Have 
you tried a different synthesizer?  Have you turned all scripts within Window-Eyes off in case there is a script problem?  Do you have all of the latest updates to 
Windows installed?  Are you able to close Window-Eyes down and restart it, and if you can, does speech come back?  Have you been able to determine if Window-
Eyes has stopped talking if everything else seems to be running all right, which might require someone who can see the screen?  I'm not really asking that you 
answer all these questions because it may still not help us 
know what to suggest, but they are things to try and questions to investigate.  If you can find something that seems to help, GW Micro's support will have more to go 
on.  

It is just very hard for anyone to know for sure what might be causing your problem because we don't know what else you have on your computer, what you may 
have run, and so on.  No screen reader is completely stable, but your experience is unusual so there is likely a reason for it with some chance that it can be 
corrected, especially if you have had it on three computers.

Best regards,

Steve Jacobson

>-----Original Message-----
>From: gui-talk-bounces at nfbnet.org [mailto:gui-talk-bounces at nfbnet.org] On
>Behalf Of tunecollector
>Sent: Wednesday, April 14, 2010 5:10 PM
>To: 'NFBnet GUI Talk Mailing List'
>Subject: Re: [gui-talk] anti-virus software interferes with screenreader?

>Since I am currently using W/E 7.21, I can tell you for a fact that it is
>not stable.  I cannot go an hour without W/E freezing up.  I have over 80
>percent of a 500Gb hard drive unused and 4GB RAM so that is not the problem.
>I have uninstalled and reinstalled Firefox 3.63.  I have cleared out all of
>Outlook.  I have uninstalled and reinstalled W/E.  I even dropped from
>Version 4 of Nod32 to Version Two.  None of these measures have prevent W/e
>locking up in all applications, necessitating that I manually turn off the
>computer and reboot.  And numerous calls and emails to GW Micro have
>resulted in no solution.

>-----Original Message-----
>From: gui-talk-bounces at nfbnet.org [mailto:gui-talk-bounces at nfbnet.org] On
>Behalf Of Steve Jacobson
>Sent: Wednesday, April 14, 2010 2:09 PM
>To: NFBnet GUI Talk Mailing List
>Subject: Re: [gui-talk] anti-virus software interferes with screenreader?

>Although it is certainly possible, it seems unlikely that NOD32 is causing
>this since I have read on the Window-Eyes lists that they have found it to
>work well with Window-Eyes.  However, when a full scan of your hard drive is
>in process, this can slow the response for other applications, including
>screen readers, a lot.  Also, if you don't have a lot of memory, like 500
>megabytes, this can have an effect as well.

>There is currently a public beta of Window-Eyes 7.2, and it might be worth
>downloading and trying that.  I believe some loss of speech issues have been
>resolved in the public beta and it is stable.

>Best regards,

>Steve Jacobson

>On Wed, 14 Apr 2010 08:07:04 -0700, tunecollector wrote:

>>Currently, I am dealing with WindowEyes 7.11 and 7.21 locking up and 
>>going completely silent in all applications.  Is it possible that an 
>>aggressive anti-virus program like Nod32 Version 4, which is constantly 
>>scanning the computer, is interfering with W/E?
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