[gui-talk] Accessibility of EFTPS Site

[Gerald Levy]

A few days ago, I registered with the IRS's Electronic Federal Taxpayer Payment System (EFTPS.gov) site, which purports to be accessible in compliance with section 508 and the ADA.  The registration process itself was straightforward and presented no unusual problems for JAWS.  However, in order to log on to the site, you need a PIN, which is sent to you via USPS snailmail within 7 days of completeing the registration procedure.  This means that unless you have a scanner with text to speech software, you cannot read the PIN notice without sighted help.  What if you don't happen to have a trusted friend or family member handy to read it to you?  To me, this means that the EFTPS site is not completely accessible after all, contrary to their claim.  When I called EFTPS support and asked why the PIN could not be sent via email, I was told that they were not set up to do that.  Typical of the IRS's bumbling bureaucracy . Any thoughts?

Gerald