[gui-talk] Help Needed with Strange JAWS and Word Problem

[David Andrews]

Just send an e-mail to support at freedomscientific.com and ask. It may 
be support at vfo-group.com now?

It can take a day or two, but they generally respond.

Dave

At 09:34 AM 12/3/2016, you wrote:
>Hi,
>
>Well, here is a minor update.  The problem I am having with JAWS causing the
>page format in Word to change appears to have started with JAWS 16.  JAWS 15
>is showing the same values for the distance from the top of the page as does
>Window-Eyes, and I get three sets of data per page as I would expect.  With
>JAWS 16, 17, and 18, without changing anything else, I only get two sets of
>data per page and the distance from the top of the page is higher.  I am now
>looking at whether there are differences in settings that might be affecting
>this.  I have already checked the Windows System Settings in the BASIC tap
>of the JAWS Option menu and those settings are the same.  I would really
>appreciate any information about JAWS settings that might affect Word's page
>format.  This is really annoying.
>
>Best regards,
>
>Steve Jacobson
>
>-----Original Message-----
>From: Steve Jacobson [mailto:steve.jacobson at visi.com]
>Sent: Friday, December 02, 2016 10:26 PM
>To: 'Discussion of the Graphical User Interface, GUI Talk Mailing List'
><gui-talk at nfbnet.org>
>Subject: RE: [gui-talk] Help Needed with Strange JAWS and Word Problem
>
>Dave,
>
>Thanks for the idea.  I tend to forget about quick settings.  No luck,
>though but worth a try.
>
>Best regards,
>
>Steve Jacobson
>
>
>-----Original Message-----
>From: David Andrews [mailto:dandrews at visi.com]
>Sent: Friday, December 02, 2016 10:19 PM
>To: steve.jacobson at visi.com; Discussion of the Graphical User Interface, GUI
>Talk Mailing List <gui-talk at nfbnet.org>
>Subject: Re: [gui-talk] Help Needed with Strange JAWS and Word Problem
>
>Steve, I don't know the answer to your question. I did see one thing
>that you could change, as a test, in quick settings, and see what it
>does.  Go to quick settings, when in word, insert-v then down arrow
>to layout, simple is the default, screen is the other choice.  I
>don't know what it will do... but worth a try.
>
>Dave
>
>At 09:30 PM 12/2/2016, you wrote:
> >Okay JAWS users, I am having a strange problem that I don't understand.  I
> >have a document arranged such that there are three sets of data on a page,
> >each in a large table cell.  This design has to do with how mail merges
> >work.  Anyway, when I use JAWS, the third set of data goes to a second
>page.
> >If I leave Word running and switch to either NVDA or Window-Eyes, all three
> >sets of data fit on one page.  Also, the position from the top of the page
> >that is given by JAWS is somewhat higher than the position in inches from
> >the top given by Window-Eyes.  I tend to trust the Window-Eyes position
> >because when I change the top margin, the Window-Eyes position reflected
>the
> >change while the JAWS position seemed not to.  Therefore, JAWS seems to be
> >changing a Word setting that also affects page formatting.  Does anyone
>know
> >what is happening?
> >
> >While I am sure I could change something to get this particular document to
> >work, this document is generated from a mail merge and I am working with
> >some other documents including mailing labels that have exhibited something
> >similar.  Therefore, I need to get to the bottom of why the screen reader
> >being used should affect this.  This is using the Print View and Word 2016
> >and JAWS 18 but I observed some of this with JAWS 17 and Word 2013 as well.
> >Any thoughts?
> >
> >Best regards,
> >
> >Steve Jacobson