[GUI-Talk] Recognition of External Drive

Tue Jul 17 14:50:04 UTC 2018

Debbi,

This article from Howtogeek has several steps you can take to try and diagnose the problem.

https://www.howtogeek.com/howto/22251/find-your-missing-usb-drive-in-windows-7-vista/

I know that you mentioned that you had to reinstall Windows 7 a while ago, which is when the problem started.

I'm wondering if there is a more recent update to the operating system which has not yet gotten installed.

I would check for updates to ensure that your computer has all of the recent updates to Windows 7.

Next, I would take a look at the article from HowtoGeek. If those steps don't provide a solution it wouldn't hurt to call the Microsoft answer desk for customers with disabilities.

800 936 5900

David Goldfield, Assistive Technology Specialist WWW.David-Goldfield.Com<http://WWW.David-Goldfield.Com>
On 7/17/2018 10:42 AM, Debbi Williamson via GUI-Talk wrote:

I tried what was suggested--going to folder options and unchecking the
hidden drives thing.  It didn't change or correct the issue I am having.  I
still cannot access the external hard drives that plug into my USB  ports.
Again, I hear the sound that leads me to believe the drives are connected
but I can't see them or their contents.

-----Original Message-----
From: GUI-Talk [mailto:gui-talk-bounces at nfbnet.org] On Behalf Of Debbi
Williamson via GUI-Talk
Sent: Tuesday, July 17, 2018 10:07 AM
To: Discussion of the Graphical User Interface,GUI Talk Mailing List
Cc: Debbi Williamson
Subject: Re: [GUI-Talk] Recognition of External Drive

Thank you. I'll try that.

Sent from my iPhone

On Jul 17, 2018, at 9:29 AM, Bill via GUI-Talk <gui-talk at nfbnet.org><mailto:gui-talk at nfbnet.org>

wrote:

On 7/17/2018 8:23 AM, Bill wrote:

On 7/17/2018 8:09 AM, Debbi Williamson via GUI-Talk wrote:
I posted this question yesterday and didn't get any answers so I am

trying

again.  I am running Windows 7 and JAWS 18.  A few months ago, I had to

have

Windows re-installed on my computer.  Since that time, when I plug in an
external USB drive, though I can hear that it has been recognized, I

can't

find it.  I have looked in "computer" and control panel.  I just can't

find

it.  I have tried searching for various letters that might be assigned

to

the drive but, nothing works.  Is there a way to find the external drive

and

a way to give it a letter name?  I have tried using Windows Explorer to

find

the drive but that doesn't work either.  Because I can't find the drive,

I

can't tell what is on it.  And, this is true for all three of my USB
external drives. So, I can't know what is on them and I can't add

anything

to them.  Thanks for any help anyone can offer.

---
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go to folder options and uncheck hidden drives. BillHello,

Hello,
Go to folder option and uncheck hidden drives.

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