[GUI-Talk] Question about USBExternal Hard Drive

Thu Nov 1 14:09:49 UTC 2018

Debbi,

If I am understanding what you are saying, you had this problem before until your drives were named.  If that is the case, did your friend name the USB drives using your computer?  I don't see why naming them would cause them to show up, but it might change the order in which they appear.  Another thing that I think was suggested when this happened before is to be sure to wait a while after hearing the connect sound before looking for the drive.  Particularly the first time you plug it in, sometimes there are additional drivers that are found and loaded.  This shouldn't take long, but the availability of the drive isn't always immediate.  Also, your virus checker may perform some kind of scan before it lets the drive become visible.

Now for the stupid questions.  Have you tried different USB ports?  Is there any chance your computer has both USB 2.0 and USB 3.0 ports?  That could change which ports work best for the USB drive.

--
From: GUI-Talk <gui-talk-bounces at nfbnet.org> On Behalf Of Debbi Williamson via GUI-Talk
Sent: Thursday, November 1, 2018 7:41 AM
To: David Goldfield <david.goldfield at outlook.com>; Discussion of the Graphical User Interface, GUI Talk Mailing List <gui-talk at nfbnet.org>
Cc: Debbi Williamson <debbi107 at atlanticbb.net>
Subject: Re: [GUI-Talk] Question about USBExternal Hard Drive

No, the drive it does not show in the list of drugs. That’s why I have a questions.

Sent from my iPhone

> On Nov 1, 2018, at 7:28 AM, David Goldfield via GUI-Talk <gui-talk at nfbnet.org> wrote:
> 
> Hi, Debbi.
> 
> I don't have access to a Windows 7 machine here at home but I'm wondering if the drive does show up when you open My Computer? In other words, once the drive has been connected and you hear the sound indicating that a USB device was recognized open My Computer, which should display a list of available drives. Depending on how the list is being displayed you may have to press right arrow to navigate through the list of items so don't panic if pressing down arrow doesn't seem to provide any verbal feedback. When you're in this list of drives can you tell me if the new external USB drive appears in the list? If it does I suspect that the fix lies in the Windows autoplay settings. I believe this is located within Control Panel or you can just open the start menu and type autoplay in the search box. Autoplay settings allows you to tell your computer how it should behave when a new device is connected to it and I'm wondering if external drives is set to "take no action"
> 
> David Goldfield, Assistive Technology Specialist 
> WWW.David-Goldfield.Com<http://WWW.David-Goldfield.Com>
> On 11/1/2018 6:54 AM, Debbi Williamson via GUI-Talk wrote:
> 
> Hi, Everyone,
> 
> 
> 
> I am still running Windows 7 on my desktop computer but it is a farily 
> new install.  The first time I tried to open an external hard drive 
> after the Windows 7 installation, the external drive was connected and 
> I got the little sound showing it was but the drive would not pop up.  
> My computer person told me that each external drive I had would have 
> to be named in order for me to be able to access it.  He helped me name the ones I had.
> But, now, a friend has sent me an external drive and, when I plugged 
> it in, I heard the little beep but the drive, again, does not pop up.  
> I don't remember how to name the drive so that I can access it.  Can anyone help?
> Thanks so much.
> 
> Debbi Williamson
> 
> 
> 
> 
> 
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