[humanser] Screen Access Software and Licensing Exam

Fri Dec 20 21:19:32 UTC 2013

Hi Mary and Human Services Division,

I am just catching up on my e-mails, so I didn't read the messages about the
testing accessibility until now.

Mary- I cannot tell you how sorry I am about your experience. This is simply
atrocious. My mouth literally dropped when I read what happened. What did
the test administrators have to say about it? 

Please know my thoughts and prayers are with you and everyone on this list. 

Warm regards,
Alyssa 

-----Original Message-----
From: humanser [mailto:humanser-bounces at nfbnet.org] On Behalf Of Merry
Schoch
Sent: Wednesday, December 18, 2013 5:59 AM
To: 'Human Services Mailing List'
Subject: Re: [humanser] Screen Access Software and Licensing Exam

Mary,

I am troubled, very troubled by this news!  Who administers your test and
what test was it (I know you have told us but please remind me)?  I am
simply at a loss for words, or at least kind ones at the moment.  I'll be in
touch once I have time to think about this and determine as a whole how we
are going to address all these issues.

Thank you for sharing.  I am truly horrified to hear this news!

Merry

-----Original Message-----
From: humanser [mailto:humanser-bounces at nfbnet.org] On Behalf Of MARY
CHAPPELL
Sent: Tuesday, December 17, 2013 11:44 PM
To: 'Human Services Mailing List'
Subject: Re: [humanser] Screen Access Software and Licensing Exam

Merry and all,
I was in a similar situation. I was scheduled to take the exam on December 2
and all accommodations were in place. JAWS, reader, extended time, even
snacks for my diabetic need. Then the testing began and, the JAWS version
was a nightmare. It was disjointed and made the questions and answers
confusing at best. I opted to have JAWS read and follow with human
interface. The answer placement was off so, I agreed to have the reader
enter the answer on the computer to expedite the process. Unfortunately, the
reader was not much better with the semantics, language and particular
medical terms so the process was more painful than I had hoped it would be.
We got through 139 of the 225 questions and the computer blacked out. It was
revived but, before 140 could be answered, it crashed again never to be
revived. I was told that everything was lost. This was 4 hours in and I was
devastated. I was offered the option to sit with the reader and allow him to
read to me. I just did not trust this and, fortunately, they told me they
would reschedule. I am tired and troubled. 
Mary Tsatum Chappell, Psy. D.
-----Original Message-----
From: humanser [mailto:humanser-bounces at nfbnet.org] On Behalf Of Merry
Schoch
Sent: Tuesday, December 17, 2013 1:09 PM
To: 'Human Services Mailing List'
Subject: Re: [humanser] Screen Access Software and Licensing Exam

To make a dreadfully long story short...the computer locked up and the exam
closed and was not able to be retrieved.  However, it is important to note
that it was not functioning well with JAWS.

-----Original Message-----
From: humanser [mailto:humanser-bounces at nfbnet.org] On Behalf Of Serena
Cucco
Sent: Tuesday, December 17, 2013 12:08 PM
To: Human Services Mailing List
Subject: Re: [humanser] Screen Access Software and Licensing Exam

Hi Merry and all,

Merry, from what you wrote, it sounds like you couldn't complete the exam.
Just wondering, what happened exactly?  Good luck!

Serena

On 12/17/13, justin williams <justin.williams2 at gmail.com> wrote:
> We are with you; just keep us informed as to how we can help.
>
> -----Original Message-----
> From: humanser [mailto:humanser-bounces at nfbnet.org] On Behalf Of Merry 
> Schoch
> Sent: Tuesday, December 17, 2013 9:45 AM
> To: Human Services Mailing List
> Subject: [humanser] Screen Access Software and Licensing Exam
>
> Hello Division members and those interested in the Human Services 
> Division,
>
>
>
> I am writing to let the membership know we have a great deal of work 
> to do in having accessible software for our examinations for 
> licensing.  My experience on December 12th was nothing short of a 
> disaster.  Currently, I am trying to work this out so I can take the 
> exam again and hopefully be successful in completion.  I am in contact 
> with the NFB's legal department, as well as the Goldstein firm.  I am 
> in hopes to have some concrete answers on how we will move forward on 
> this in the near future.  I will keep you all updated.
>
>
>
> As one of our seasoned members said to me, all the apologies are 
> great; however, the situation of this is totally "unacceptable".  I 
> agree and I am addressing issues to ensure the process is smoother for 
> myself and for those who follow.  Thank you all for supporting and 
> standing with me.  I felt like you were all there while going through 
> this experience.  I wore my most comfortable cotton shirt that has the 
> NFB logo and Human Services Division embroidered on it.  Your powerful 
> presence  assisted me to be calm and represent us all!
>
>
>
> Please share your experiences with our listserv so we know if anyone 
> else is experiencing difficulties.  I would also like to know of the 
> successes of your experiences so we may continue to address this most 
> serious issue.
>
>
>
> Peace to you all during this season of holiday spirit,
>
> Merry
>
>
>
>
>
> Merry C. Schoch, MSW ISW#6961
>
> Professional Social Worker/Counselor
>
> (813) 523-6573
>
> Merryschoch at verizon.net
>
>
>
>
>
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