[HumanSer] Accessibility Question

[Sarah Meyer]

Hello, list,

I was just hired as a part-time Lead Call Handler for the crisis and
suicide intervention service in my county. The organization that
receives grant funding for these services uses a business
communication system called 3CX. The phones are equipped with a touch
screen pad where one can pull up information about calls that have
gone out or come in. This process is not immediately accessible, and I
am wondering if anyone else has had experience with this particular
system and might be able to provide guidance on making it more
accessible. I need to be able to access info such as which line calls
are coming in on, the start and stop times for calls, and the phone
number from which the call originated.

Thanks in advance for any feedback.

Sarah

-- 
Sarah K. Meyer
Graduate Student, Clinical Mental Health Counseling
Ball State University
sarah.meyer55 at gmail.com
(317)402-6632

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