[HumanSer] Fwd: Regarding Contacting Simple Practice Developers

[bigdog4744 at gmail.com]

Hello,
	We will talk soon!

Warmly,

Rev. Michael “Big Dog” Abell
MS, LPC

Helping individuals to find their eyes in the dark.

Visionaries Counseling Services
700 E Jefferson St. Suite 245
Phoenix, Arizona  85034
(480) 369-0805


Notice of Confidentiality: This e-mail, and any attachments, is intended only for use by the addressee(s) and may contain privileged or confidential information. Any distribution, reading, copying or use of this communication and any attachments by anyone other than the addressee, is strictly prohibited and may be unlawful. If you have received this e-mail in error, please immediately notify me by e-mail (
visionariescounselingservices at gmail.com) or telephone (480-369-0805
), and permanently destroy or delete the original and any copies or printouts of this e-mail and any attachments.
 
 

-----Original Message-----
From: HumanSer <humanser-bounces at nfbnet.org> On Behalf Of Beth Gustin, LPC via HumanSer
Sent: Thursday, March 4, 2021 7:22 PM
To: Human Services Division Mailing List <humanser at nfbnet.org>
Cc: Beth Gustin, LPC <bethglpc at gmail.com>; Ashley Townsend <ashleytownsend421 at gmail.com>
Subject: Re: [HumanSer] Fwd: Regarding Contacting Simple Practice Developers

Hello,

Overall, I love simple practice, but their customer support is challenging. There is no phone number, all you can do is contact them through the need help section which takes you to a contact form. I do find that very frustrating. If others have another suggestion or some thing I am missing, I am all ears.

Thanks,

Beth

Sent from my iPhone

> On Mar 1, 2021, at 3:59 PM, Ashley Townsend via HumanSer <humanser at nfbnet.org> wrote:
> 
> ---------- Forwarded message ---------
> From: Ashley Townsend <ashleytownsend421 at gmail.com>
> Date: Thu, Feb 25, 2021 at 3:04 PM
> Subject: Regarding Contacting Simple Practice Developers
> To: <david.andrews at nfbnet.org>, Merry Schoch,LCSW 
> <merryschoch at verizon.net>
> 
> 
> Hello,
> 
> My name is Ashley Townsend and I am a board-certified music therapist 
> and licensed clinical social worker. I have LCA, and have gradually 
> been losing my vision since I was a young kid. At this point, I 
> essentially only have light perception.
> 
> I recently moved to Denver from central Florida. I am in contact with 
> vocational rehab services here and have a wonderful blind tech support 
> person who I work with weekly to expand my skills and problem solve 
> issues around work related technology.
> 
> I currently have started work with two different practices as an LCSW. 
> Both utilize Simple Practice as a platform for documentation, 
> scheduling, and telehealth.
> 
> There is the website simplepractice.com and the mobile app version. So 
> far, it is overall better than the nightmarish electronic medical 
> records systems I have dealt with in the past in terms of 
> accessibility. However, there are certain functions that I need to be 
> able to perform regularly that I am not able to do on the laptop or 
> the mobile app. The calendar is especially problematic. I have also 
> heard sighted colleagues echo the same sentiment.
> 
> I have reached out to the developers of Simple Practice now and not 
> received any response. I have heard through other platforms for the 
> blind and visually impaired in social service that the developers of 
> Simple Practice are pretty responsive. What I would really love is to 
> be able to talk to someone on the phone. But I can't seem to find an option to do that.
> 
> Any feedback or assistance that you could provide in this matter would 
> be greatly appreciated. I could really use some support in reaching 
> them and emphasizing that changing the calendar feature to be more 
> accessible would benefit blind and sighted clinicians alike.
> 
> Thank you so much! I look forward to hearing from you!
> 
> Ashley Townsend, MT-BC, LCSW
> 386.871.4016
> _______________________________________________
> HumanSer mailing list
> HumanSer at nfbnet.org
> http://nfbnet.org/mailman/listinfo/humanser_nfbnet.org
> To unsubscribe, change your list options or get your account info for HumanSer:
> http://nfbnet.org/mailman/options/humanser_nfbnet.org/bethglpc%40gmail
> .com

_______________________________________________
HumanSer mailing list
HumanSer at nfbnet.org
http://nfbnet.org/mailman/listinfo/humanser_nfbnet.org
To unsubscribe, change your list options or get your account info for HumanSer:
http://nfbnet.org/mailman/options/humanser_nfbnet.org/bigdog4744%40gmail.com