[HumanSer] Fwd: Regarding Contacting Simple Practice Developers

[Beth Gustin, LPC]

Hello,

Overall, I love simple practice, but their customer support is challenging. There is no phone number, all you can do is contact them through the need help section which takes you to a contact form. I do find that very frustrating. If others have another suggestion or some thing I am missing, I am all ears.

Thanks,

Beth

Sent from my iPhone

> On Mar 1, 2021, at 3:59 PM, Ashley Townsend via HumanSer <humanser at nfbnet.org> wrote:
> 
> ---------- Forwarded message ---------
> From: Ashley Townsend <ashleytownsend421 at gmail.com>
> Date: Thu, Feb 25, 2021 at 3:04 PM
> Subject: Regarding Contacting Simple Practice Developers
> To: <david.andrews at nfbnet.org>, Merry Schoch,LCSW <merryschoch at verizon.net>
> 
> 
> Hello,
> 
> My name is Ashley Townsend and I am a board-certified music therapist and
> licensed clinical social worker. I have LCA, and have gradually been losing
> my vision since I was a young kid. At this point, I essentially only have
> light perception.
> 
> I recently moved to Denver from central Florida. I am in contact with
> vocational rehab services here and have a wonderful blind tech support
> person who I work with weekly to expand my skills and problem solve issues
> around work related technology.
> 
> I currently have started work with two different practices as an LCSW. Both
> utilize Simple Practice as a platform for documentation, scheduling, and
> telehealth.
> 
> There is the website simplepractice.com and the mobile app version. So far,
> it is overall better than the nightmarish electronic medical records
> systems I have dealt with in the past in terms of accessibility. However,
> there are certain functions that I need to be able to perform regularly
> that I am not able to do on the laptop or the mobile app. The calendar is
> especially problematic. I have also heard sighted colleagues echo the same
> sentiment.
> 
> I have reached out to the developers of Simple Practice now and not
> received any response. I have heard through other platforms for the blind
> and visually impaired in social service that the developers of Simple
> Practice are pretty responsive. What I would really love is to be able to
> talk to someone on the phone. But I can't seem to find an option to do that.
> 
> Any feedback or assistance that you could provide in this matter would be
> greatly appreciated. I could really use some support in reaching them and
> emphasizing that changing the calendar feature to be more accessible would
> benefit blind and sighted clinicians alike.
> 
> Thank you so much! I look forward to hearing from you!
> 
> Ashley Townsend, MT-BC, LCSW
> 386.871.4016
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