[il-talk] Ventra Fare Machines

[Dianna]

I got a train station employee to help me activate my card.  However I am
having issues knowing exactly where to tap the card in order to get it to
work on the buses.  Sometimes it works and sometimes it does not.  I do not
have to add money because currently I have circuit breaker, but it says I
owe 2 cent.  I am not paying it.  I seem to do ok at the train using my
card.  I just thought that I owe 2 cent is funny.  I have never had vision
not sure if I am not able to judge exactly where the card goes or not.  I am
wondering how are other blind people handling it?


-----Original Message-----
From: il-talk [mailto:il-talk-bounces at nfbnet.org] On Behalf Of Kelly Pierce
Sent: Wednesday, October 02, 2013 12:33 PM
To: NFB of Illinois Mailing List
Subject: [il-talk] Ventra Fare Machines

I wanted to let everyone know that the Ventra Fare machines for the Chicago
Transit Authority and Pace have extremely low volume output.
This is so for both the external speakers and with headphones.  It does not
appear that the machines have a volume control mechanism, as required by the
2010 ADA Guidelines for Accessible Design. The ADA Compliance Manager for
the CTA, Amy Serpe, has been alerted to the issue for the past two weeks.
In the meantime, people can add fares to Ventra cards at the retail
locations on the Ventra website.

I have had a Ventra card for about three weeks now and found the volume is
so low that I cannot use the Ventra machine independently to add money to a
fare card.  I am not able to hear reliably all the information being spoken.
Realize this is from a person who has used many hundreds of talking ATMs,
kiosks, postal machines, and voting machines. I have never had a volume
issue until now.  I also tried registering my reduced fare Ventra card
online and was unsuccessful.
Calls to Ventra customer service result in very long hold times. An e-mail
Sunday to Ventra has not been answered.

The Ventra rollout has just started and I wanted to inform the group about
these problems and temporary measures that can be taken to avoid the
hassles. As issues are resolved or new issues arise, I will post updates.
If others have additional information, please share.


Kelly

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