[il-talk] Ventra Fare Machines

[Kelly Pierce]

The volume is very low also with earbuds and headphones so this isn't
an alternative.  I wish it were so I don't have to run to my
neighborhood CVS for a card refill.

Kelly



On 10/2/13, pattichang at att.net <pattichang at att.net> wrote:
> I also experienced a volume problem using your bugs yesterday at the Chicago
> and Franklin station.
>
>
> Patti S. Gregory-Chang
> NFBI President
> NFB Scholarship Comm. Chair
> Sent from my iPhone
>
> On Oct 2, 2013, at 1:56 PM, "Deborah Kent Stein" <dkent5817 at att.net> wrote:
>
>
>
> Do the machines have a headphone jack?  The volume problem might be lessened
> listening with earbuds.
>
>
> ----- Original Message ----- From: "Kelly Pierce" <kellytalk at gmail.com>
> To: "NFB of Illinois Mailing List" <il-talk at nfbnet.org>
> Sent: Wednesday, October 02, 2013 12:32 PM
> Subject: [il-talk] Ventra Fare Machines
>
>
>> I wanted to let everyone know that the Ventra Fare machines for the
>> Chicago Transit Authority and Pace have extremely low volume output.
>> This is so for both the external speakers and with headphones.  It
>> does not appear that the machines have a volume control mechanism, as
>> required by the 2010 ADA Guidelines for Accessible Design. The ADA
>> Compliance Manager for the CTA, Amy Serpe, has been alerted to the
>> issue for the past two weeks.  In the meantime, people can add fares
>> to Ventra cards at the retail locations on the Ventra website.
>>
>> I have had a Ventra card for about three weeks now and found the
>> volume is so low that I cannot use the Ventra machine independently to
>> add money to a fare card.  I am not able to hear reliably all the
>> information being spoken.  Realize this is from a person who has used
>> many hundreds of talking ATMs, kiosks, postal machines, and voting
>> machines. I have never had a volume issue until now.  I also tried
>> registering my reduced fare Ventra card online and was unsuccessful.
>> Calls to Ventra customer service result in very long hold times. An
>> e-mail Sunday to Ventra has not been answered.
>>
>> The Ventra rollout has just started and I wanted to inform the group
>> about these problems and temporary measures that can be taken to avoid
>> the hassles. As issues are resolved or new issues arise, I will post
>> updates.  If others have additional information, please share.
>>
>>
>> Kelly
>>
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>
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