[il-talk] Ventra Access Update

[Kelly Pierce]

The marketing company that designed the Ventra website and the
interactive phone system will present at the ADA advisory committee
meeting, Amy said.  In addition to the time out issues on the phone
system, I received a report that I sent to Jamel, Steve and Amy
showing accessibility problems with the Ventra website.  The form
fields for adding money to a Ventra card are improperly labeled,
making it very difficult for a screen reader user to choose an amount
of money to add to the card.  re-coding the page will be relatively
simple but the Ventra contractor needs to do the work.

Kelly



On 10/13/13, pattichang at att.net <pattichang at att.net> wrote:
> Thank you so much for the update. Any news on the issue of the short
> response time when using the phone system?
>
>
> Patti S. Gregory-Chang
> NFBI President
> NFB Scholarship Comm. Chair
> Sent from my iPhone
>
> On Oct 12, 2013, at 8:25 PM, Kelly Pierce <kellytalk at gmail.com> wrote:
>
> On Friday evening, I spoke to Amy Serpe who is the compliance manager
> for the Americans with Disabilities Act at the Chicago Transit
> Authority.  Amy said the CTA has received and reviewed all the
> feedback regarding the Ventra open fare payment system and is working
> to resolve the accessibility issues raised.   Volume control has been
> increased on all fare machines, according to Amy.  The agency is
> trying to balance an acceptable volume level using headphones along
> with an acceptable volume level with the loudspeaker on the machine.
> Volume can be increased when the audio button on the Ventra machine is
> pushed rapidly several times when it is initially started.  Amy
> encourages community members to try using the machines with the new
> volume level, increasing volume and using headphones.  The CTA can
> make additional adjustments if needed.  Amy welcomes additional
> feedback with the new volume level and if headphones or volume
> adjustment make any difference.  Before the volume increase, the audio
> was so low, I could not hear all the prompts with noise canceling
> earphones.
>
> CTA will have a meeting of its ADA Advisory Committee on Tuesday,
> October 15, 2013, at its offices at 567 West Lake Street in the
> boardroom on the second floor.  Amy said representatives from the
> Regional Transportation Authority, CTA, and companies from the private
> Ventra consortium will address access issues with the new fare system.
> All are welcome to come.  The meeting officially starts at 1:30 and
> lasts to 4:30.  The Ventra discussion will not begin until 2:00 or so.
> Near the end of the meeting, ADA Advisory committee board members,
> Ventra representatives,  and transit officials will travel down to the
> building lobby for a demonstration of the Ventra machine, including
> its audio interface.
>
> Kelly
>
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