[il-talk] Fw: FOR IMMEDIATE RELEASE -- COMCAST DEBUTS NEW ACCESSIBILITY OFFERINGS DURING NATIONAL DISABILITY AWARENESS MONTH

[Deborah Kent Stein]

----- Original Message ----- 
From: "Alberni, Jorge" <Jorge_Alberni at Comcast.com>
Sent: Monday, October 28, 2013 8:39 AM
Subject: FOR IMMEDIATE RELEASE -- COMCAST DEBUTS NEW ACCESSIBILITY OFFERINGS 
DURING NATIONAL DISABILITY AWARENESS MONTH


COMCAST DEBUTS NEW ACCESSIBILITY OFFERINGS DURING NATIONAL DISABILITY
AWARENESS MONTH


Launches Dedicated Support for Customers with Disabilities and Opens New
Accessibility Lab

Also Offers Special Xfinity On Demand Collection of Disability-Themed
Programming


PHILADELPHIA, PA ­ October 28, 2013 ­According to the U.S. Census,
approximately one-third of American households have a member who has a
disability. To better serve its customers, Comcast today announced it has
created a dedicated accessibility customer support team and opened an
accessibility product and development lab.  These two key initiatives are
examples of Comcast¹s
commitment to meet the needs of customers with disabilities.

³Accessibility is the measure of how effectively people with disabilities
can use and enjoy the programming, products and services we deliver and
how successful we are at making these solutions available to the widest
possible audience,² said Tom Wlodkowski, Vice President of Accessibility
for Comcast. ³Comcast and my team are laser focused on developing new
innovative solutions that enhance the user experience for these customers
as well as
utilizing these same technologies to ultimately enhance and improve how
all of our customers interact with our services.²


In addition to launching these initiatives, Comcast is making a collection
of programming featuring disability related themes available to all
Xfinity TV customers on Xfinity On Demand, Xfinity.com/TV and the Xfinity
TV Player app through November 8th.


Dedicated Customer Support for People with Disabilities
Closed captioning, video description, accessible billing services and
operating web and mobile interfaces with screen reader software are
especially important for
people with disabilities.  Now, customers can contact a dedicated support
team of 22 agents specially trained on all things related to Comcast
accessibility, in the new Comcast Accessibility Center of Excellence for
help with these and other general support issues.


Customers can access the center directly by calling 855-270-0379 seven
days a week between the hours of 9 a.m. and 10 p.m. (EST). Customers can
also contact an Accessibility Center of Excellence representative via chat
<https://www.comcastsupport.com/ChatEntry/Default.aspx?Trouble.Accessibilit
y%7Cform>
(https://www.comcastsupport.com/ChatEntry/Default.aspx?Trouble.Accessibilit
y%7Cform).


National Disability Awareness Xfinity On Demand Collection
Comcast has gathered a collection of programming including award-winning
movies, biographical films,documentaries, TV shows and interviews across
Xfinity On Demand, Xfinity.com/TV and on the Xfinity TV Player app that
positively portray people living with disabilities. Programming highlights
include movies like Children of a Lesser God, High Ground, I Am Sam, Mr.
Holland's Opus and Radio; TV shows including CSI (CBS), Friday Night
Lights (Xfinity Streampix), Glee (FOX), Grey's Anatomy (ABC), The
Michael J Fox Show (NBC), Parenthood (NBC), Project Runway (Lifetime),
Push Girls (Sundance) and Switched at Birth (Xfinity Streampix); as well
as specials including Bio: Heather Mills (Bio Channel), Lives Worth Living
(PBS), Moto X (ESPN) and multiple interviews with Paralympic athletes (NBC
Sports) and interviews conducted by Xfinity TV with blind adventurer Erik
Weihenmeyer <http://www.touchthetop.com> (http://www.touchthetop.com) and
more. Additional programming content can be found at
http://xfinitytv.comcast.net/microsites/disabilities.


The Comcast Accessibility Product and Development Lab
The Comcast Accessibility Lab is both a working lab for the development of
accessible products and features and a showcase of assistive technologies
used by people with disabilities to interact with mainstream mobile,
online and desktop user interfaces. Comcast is also using the lab for
focus groups and usability testing with key communities of people with
disabilities to learn more about how customers can use its services as
well as to help educate its employees about accessibility. Co-located with
Comcast Labs in Philadelphia, the space brings together cutting-edge
solutions such as cable TV¹s first talking program guide
<http://corporate.comcast.com/comcast-voices/a-pictures-worth-a-thousand-wo
rds>
(http://corporate.comcast.com/comcast-voices/a-pictures-worth-a-thousand-wo
rds) that the Company plans to launch in 2014. For more information and an
overview of Comcast¹s accessible products and services please visit
http://customer.comcast.com/help-and-support/account/accessibility-services
.



About Comcast Cable:
Comcast Cable is the nation's largest video, high-speed Internet and phone
provider to residential customers under the XFINITY brand and also
provides these services to businesses.  Comcast has invested in technology
to build an advanced network that delivers among the fastest broadband
speeds, and brings customers personalized video, communications and home
management offerings.  Comcast Corporation (Nasdaq: CMCSA, CMCSK) is a
global media and technology company. Visit
http://www.comcastcorporation.com for more information.

# # #


Jorge G Alberni
Director of Corporate Communications
Comcast Corporation
215-286-5240 O
646-234-1617 M
jorge_alberni at comcast.com

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