[il-talk] Lyft problem

[Pam Berman]

I thought the Lyft & Uber drivers received the appropriate training &
information about the laws involving service animals, when they first began
driving for said companies. Wasn't there something said at one point, about
0 tolerance for denying access to service animals, or am I mistaken? 

-----Original Message-----
From: IL-Talk [mailto:il-talk-bounces at nfbnet.org] On Behalf Of Melissa
Allman via IL-Talk
Sent: Thursday, October 19, 2017 9:53 PM
To: NFB of Illinois Mailing List
Cc: mrallman116 at gmail.com
Subject: Re: [il-talk] Lyft problem

That is the same thing that happened when I dealt with my second lift
problem. The first time I was denied because of my guide dog, the driver was
permanently taken off of the platform. This must mean that he had already
been worn once.

Sent from my iPhone

> On Oct 19, 2017, at 6:53 PM, Sharon Howerton via IL-Talk
<il-talk at nfbnet.org> wrote:
> 
> I just wanted to follow up on my earlier message. I had a "critical 
> response team" number but when I called it, I was directed to their 
> web site
> 
> Help.lyft.com
> 
> From there I found a service dog complaint link with a phone number 
> which I called. The complaint was taken and about 90 minutes later, I 
> received a call and email from another person advising that the driver 
> in question had been contacted and "educated" about serving passengers
with service animals.
> I was told he would never be paired with me and if there was another 
> complaint about him, he would be removed from their platform. I also 
> received an email confirmation of this and a $5 credit.
> 
> Just wanted to pass on.
> 
> Sharon
> 
> _______________________________________________
> IL-Talk mailing list
> IL-Talk at nfbnet.org
> http://nfbnet.org/mailman/listinfo/il-talk_nfbnet.org
> To unsubscribe, change your list options or get your account info for
IL-Talk:
> http://nfbnet.org/mailman/options/il-talk_nfbnet.org/mrallman116%40gma
> il.com

_______________________________________________
IL-Talk mailing list
IL-Talk at nfbnet.org
http://nfbnet.org/mailman/listinfo/il-talk_nfbnet.org
To unsubscribe, change your list options or get your account info for
IL-Talk:
http://nfbnet.org/mailman/options/il-talk_nfbnet.org/pamelacberman%40gmail.c
om