[il-talk] Lyft problem

[mrallman116 at gmail.com]

That is the same thing that happened when I dealt with my second lift problem. The first time I was denied because of my guide dog, the driver was permanently taken off of the platform. This must mean that he had already been worn once.

Sent from my iPhone

> On Oct 19, 2017, at 6:53 PM, Sharon Howerton via IL-Talk <il-talk at nfbnet.org> wrote:
> 
> I just wanted to follow up on my earlier message. I had a "critical response
> team" number but when I called it, I was directed to their web site
> 
> Help.lyft.com
> 
> From there I found a service dog complaint link with a phone number which I
> called. The complaint was taken and about 90 minutes later, I received a
> call and email from another person advising that the driver in question had
> been contacted and "educated" about serving passengers with service animals.
> I was told he would never be paired with me and if there was another
> complaint about him, he would be removed from their platform. I also
> received an email confirmation of this and a $5 credit.
> 
> Just wanted to pass on.
> 
> Sharon
> 
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