[il-talk] Problem with Schaumburg dial a ride

[Leslie Hamric]

Hi Denise. According to the supervisor who I talked with a couple days ago, the driver cannot leave the bus and come get a client at the door do  to  liability concerns. She also said that the driver is not allowed to blow the horn. What then, could be an audio component? I will definitely point some of these things  out.
Leslie 


Sent from my iPhone

> On May 8, 2019, at 2:47 PM, Denise Avant via IL-Talk <il-talk at nfbnet.org> wrote:
> 
> Hello,
> I don't understand the problem with your service. I would think the
> regulations are written in such a way as to allow the service to use the
> method that fits the rider. For example, I can say that Chicago paratransit
> riders have several options: (1) door to door assistance, (2) ring bell or
> (3) blow horn. This information is in the rider's permanent comments, and
> can b changed by the rider during the certification period.
> Many blind and visually impaired people in Chicago request door-to-door
> assistance, because of the high volume of traffic on our streets, crowded
> shopping centers, many PACE drivers on location at the same time in some
> instances, ETC, and they want to be sure they are getting to the right car
> and driver. Sometimes a PACE driver will even grab the wrong person because
> there are many people waiting for rides. 
> The instructions may be changed if one lives on a quieter street. For
> example, I know someone in Florida, and the paratransit ride there blows the
> horn when they arrive, and she simply goes out to the curb to meet the
> driver.
> So, at your meeting, you might want to point some of these things out.
> 
> 
> 
> Denise R. Avant, Esq.
> President,
> National Federation of the Blind of Illinois
> 773-991-8050
> Live the life you want.
> 
> For more information about NFBI,
> Go to www.nfbofillinois.org
> 
> -----Original Message-----
> From: IL-Talk <il-talk-bounces at nfbnet.org> On Behalf Of David Meyer via
> IL-Talk
> Sent: Wednesday, May 8, 2019 1:53 PM
> To: il-talk at nfbnet.org
> Cc: David Meyer <datemeyer at mysero.net>
> Subject: Re: [il-talk] Problem with Schaumburg dial a ride
> 
> First of all, I would ask why the driver is not allowed to use the horn when
> he/she arrives? If it is only a matter of policy, try to insist that the
> policy be changed at your meeting. Secondly, if the bus has a loud speaker,
> could they use it to announce your name? If that is not an option, ask that
> the driver call you or text you when he/she gets there and have the driver
> give you directions to the vehicle. If that does not work, then ask that the
> driver leave his/her vehicle to get you. Pace drivers do this all the time.
> Why can't it be done with a dial-a-ride vehicle? Just some thoughts.
> 
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