[IL-Talk] Lyft question/complaint

[Sharon Howerton]

I wonder if anyone has a hot line number for this company, a number that is
answered by a person. A number is listed on the web site which both the Aira
agent and I called; it is automated and directs the caller to the web site
or app, both of which were difficult. The app was useless for my purposes.
The web site directed one to press 2 to reach someone; there was no
opportunity for this, the agent learned, and I had found the same thing.
With the assistance of an Aira agent-and she did not have an easy time at
all, completely noting the inaccessibility of the web site even for a person
with vision-I filed a complaint with Lyft and on the NFB service dog site. I
can't believe I am the first person to have discovered this but am
determined to get some resolution to this issue. Lyft gave me a refund, but
the situation was deplorable and discriminatory.