[IL-Talk] Lyft question/complaint

[David Andrews]

Unfortunately it is a sign of the times.  All big companies that 
serve consumers, cable, cell phone, stores etc., do everything they 
can to not have to connect you to a human. It costs them more money 
then a web site, so they avoid it at all costs, pun intended.

And, when you get to one, your experience may not be great. They tend 
to read off of scripts, and if your problem is a little out of the 
ordinary they don't know what to do, so just give yu canned responses.

I am currently fighting with doordash!

Dave

At 07:55 AM 3/20/2021, you wrote:
>I wonder if anyone has a hot line number for this company, a number that is
>answered by a person. A number is listed on the web site which both the Aira
>agent and I called; it is automated and directs the caller to the web site
>or app, both of which were difficult. The app was useless for my purposes.
>The web site directed one to press 2 to reach someone; there was no
>opportunity for this, the agent learned, and I had found the same thing.
>With the assistance of an Aira agent-and she did not have an easy time at
>all, completely noting the inaccessibility of the web site even for a person
>with vision-I filed a complaint with Lyft and on the NFB service dog site. I
>can't believe I am the first person to have discovered this but am
>determined to get some resolution to this issue. Lyft gave me a refund, but
>the situation was deplorable and discriminatory.