[IL-Talk] Lyft question/complaint

[dan.tevelde at comcast.net]

Hi Sharon,

I don't know if this has already been answered but their customer service
number is 1-844-554-1297. The number is buried in the help section of the
Lyft app. I found it once but when I closed help I couldn't find it again. I
had to have my husband look it up.

Companies and organizations are discouraging people from calling them. Even
National Industries for the Blind doesn't display their phone number. I'm
not sure how to resolve this situation. It boils down to people having to
communicate using text messages or getting a call. It's really annoying but
I don't know what we can do.

Dan


-----Original Message-----
From: IL-Talk <il-talk-bounces at nfbnet.org> On Behalf Of Sharon Howerton via
IL-Talk
Sent: Saturday, March 20, 2021 7:56 AM
To: il-talk at nfbnet.org
Cc: Sharon Howerton <shrnhow at gmail.com>
Subject: [IL-Talk] Lyft question/complaint

I wonder if anyone has a hot line number for this company, a number that is
answered by a person. A number is listed on the web site which both the Aira
agent and I called; it is automated and directs the caller to the web site
or app, both of which were difficult. The app was useless for my purposes.
The web site directed one to press 2 to reach someone; there was no
opportunity for this, the agent learned, and I had found the same thing.
With the assistance of an Aira agent-and she did not have an easy time at
all, completely noting the inaccessibility of the web site even for a person
with vision-I filed a complaint with Lyft and on the NFB service dog site. I
can't believe I am the first person to have discovered this but am
determined to get some resolution to this issue. Lyft gave me a refund, but
the situation was deplorable and discriminatory.       

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